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“My wedding visit” 5 of 5 stars
Review of The Lugger Hotel

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The Lugger Hotel
3.0 of 5 Small Hotel   |   The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England   |  
Hotel amenities
Ranked #75 of 91 Penzance B&B and Inns
Devon
1 review
1 helpful vote 1 helpful vote
“My wedding visit”
5 of 5 stars Reviewed October 20, 2013

I had previously read of some reviews of the Lugger Hotel in Penzance. I though, Oh my what have I let my self in for. I was going for my God daughters wedding. Well, all I can say is all of the bad press and comments are unjustified. What a brilliant team they have there. They are friendly, polite and can't do enough for you. The food was second to none and tthe buffet was also amazing. My room was huge and warm with tea and coffee in the room. It is right on the sea front over looking almost St Michaels Mount. I have been in some major hotel chains in and around the UK that dont go anywhere near the reception I had at the Lugger Hotel. What a lovely town too. I will go back sometime, and I do look forward to it.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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117 reviews from our community

Traveler rating
    25
    30
    18
    23
    21
See reviews for
25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

Had a great time staying here the food was fantastic. We had a buffet that was supplied by the hotel and all the different items were delicious. Great location right on the front with a short walk to the centre. The sea was very rough on arrival and you could hear the waves crashing on the front which was great to listen to.

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newlyn, United Kingdom
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 13, 2013

Beautiful lunch at the Lugger Hotel penzance however several critIsisms, whoever has told the staff to keep circling the tables like sharks has made a mistake. I put my knife and fork down and in a flash there she was saying have you finished now? No I hadn't I was having a rest. We were told twice to go up and get our carvery when we were having a pre lunch drink. Coffee wasn't a pleasant affair as we turned our backs on the sharks as to not catch their eyes before we had finished. We didn't have a pudding as our table was obviously booked for another diner. A beautiful meal ruined by over zealous staff. As a long time customer of this hotel I will not be having lunch here again. We were in served and out in under an hour and I dont find this acceptable. The front of house person was sour faced and only seemed interested in what was obviously her friends/family as the kids were allowed to run around climbing all over the bench seat which we were sitting. Not a pleasant experience by any means.Come on Lugger sort it out or you will be empty come the winter months.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2013

I arrived on the doorstep, in search of the elusive Vacancy sign. The very pleasant lady at reception didn't have a single room but quoted me for a double room, which I took. The pleasant lady showed me my room which was actually a family room with a side view of the sea. It was a lovely large room with an equally large bathroom with a super old tub that I could have gone swimming in. While I only stayed one night, I do wish i'd stayed longer. The location was perfect, the view was wonderful and the room even smelled really nice.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bodmin, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 8, 2013

The hotel is in fanatic location overlooking the whole of Mounts bay, St Michael Mount, Newlyn & Mousehole./ Tracy the restaurant manageress was fantastic and looked after me for the 2 nites I stayed, Could not of asked for more. Verity a lovely girl works in restaurant and behind bar, again fantastic service. Even went out after hotel closing on Sat night oh, wot an amazing even, went to places I'd want to when I worked in Penzance in 1982 - 1982, this is the place I have to retire and if had the money would buy the "Lugger" HAd a bit of walking to do after walking verity home, did not want to walk on her own. very nice young lady.

Room Tip: no fitness center or poolon site, but hey, who needs it when you have the ocean and a beautiful bea...
See more room tips
  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 25, 2013

A comfortable and clean room in an ideal position to catch the Scillonian Ferry to the Isles of Scilly. In fact the port was within walking distance. When we arrived it was a surprise to see free parking along the seafront at Penzance. Had we known there was free parking outside we would not have paid in advance for a car park whilst we were on the Isles of Scilly. Windy weather was predicted and the staff were very helpful in finding out whether the ferry would operate the following day and in giving general advice about the ferry.

Unfortunately, we could not have breakfast in the hotel as the ferry left too early. We had an evening Sunday roast the night before, which was really good value for money and included a really nice vegetarian nut roast option. The facilites are a bit tired and there was no lounge in the hotel. However given the cost, convenience for the ferry and helpfiulness of the staff, I would consider it good value for money and recommend it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Storrington, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed September 24, 2013

Not much else to say really other than that - avoid! The Cost of the rooms was ridiculous considering the poor quality. We ate downstairs and that was ok but service was pretty poor. The room was freezing and would not recommend it to anyone.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lugger Hotel

Address: The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
Location: United Kingdom > England > Cornwall > Penzance
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #75 of 91 B&Bs / Inns in Penzance
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lugger Hotel 3*
Number of rooms: 19
Reservation Options:
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Also Known As:
Lugger Hotel Penzance
The Lugger Hotel Penzance, Cornwall

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