We have just left this hotel after enduring 3 horrible nights here. We still had another 2 nights which had already been paid for but we couldn't take it anymore. We stayed in room 1 a family room on the ground floor. This room was right next to the dining room and with very thin walls we was woken up at 8am every morning when they set up breakfast. No chance of a lie in here. The pictures look NOTHING like the real rooms. The pictures make it look all modern and clean and light but in real life the rooms are very dated with dirty woodchipped walls dirty carpets. When we looked under one of the beds there was dirty socks under there! Along with an old tesco receipt and LOT of dust. The bathroom was so tiny you could barely sit down on the toilet seat. The shower and around the soap holder had mold and for this reason we has to pay to shower at another hotel nearby as we didn't want to take a shower with mold. The towels they gave us had what looked like make-up marks on them which hadn't washed out properly. 2 of the beds had ok mattresses but 2 of the other beds were so uncomfortable with very cheap spring mattresses. So uncomfortable infact that I woke up on the second day in absolute agony, I felt like my whole body was bruised from sleeping on such an uncomfortable bed, I had to swap to a different bed for our third and final night as I couldn't take anymore. The breakfast was appauling. In a tired and dirty dining room, there was cereals, orange juice, tea and coffee on offer. Full english could also be ordered. When we checking in around 11am we told Nick one of the co-owners 2 out of 3 of our party was vegetarians and they said veggie sausages were on offer but when it came to breakfast the next morning when we went to order they said we should have told them and they would have ordered them in. The second morning they did get some in but they were not very nice at all (not quorn) Our scrambled egg had shell in it and the hash brown was literally brown inside and tasted off, we decided toast was the safer option and got breakfast in town most days. Some yoghurts or fruit would have been very much appreciated. When we left (2night early) we told the owners about our problems and why we was leaving and they laughed at us and were very patronising. All they said was we are glad you are leaving. They didn't want to hear us out and our views were not taken seriously they were disregarded and laughed at, we found this extreemly rude and unprofessional. Another thing that really bothered us was the very first welcome we had was when Nick showed us around the room, one of the first things he said to us was don't bring buys back here! We found this exteemly disrespectful considering I am a 31 year old married woman on holiday with my sister and mother! But then that shows you what to expect from this place doesn't it. Its a dirty, noisy, 'hostel' style place which is fine if your young and want to party and don't care about somewhere being clean and comfortable but families steer clear of this one!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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This party stayed with us for the full duration of their booking in which no complaints were raised. There was a small disagreement over a separate issue which is not mentioned here, as we feel it would be inappropriate to discuss on a open forum.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.