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Newquay Beach
Newquay Beach
Newquay Beach
outdoor  Swimming Pool
Indoor swimming pool
Golf Gold Lodge
Open plan living area
Newquay
|
Rental Home – 
4 Bedrooms, 3 Bathrooms, Sleeps 10

Reviews from our community

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
moulty
midlands
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“disappointing christmas”
1 of 5 stars Reviewed January 8, 2012 for a stay in December 2011

my dad booked this 4 bedroom house from 23rd dec to 27th over christmas for me and my family, 2 young children and him and my mum.
on booking the house, he was told by the owner that there would be entertainment all over christmas, bars and restaurants open..and all the facilities would be open.
We paid alot for this and with a 4 hour journey to the park we were very excited about this special christmas.
On getting to Atlantic Reach, first impressions were that it was very dated, grey and empty!! Luckily our house was a newer block but we couldnt help noticing that we were the only ones there.
The house was big, cleanish (apart from hairs all over the bathroom and the fridge smelling of strong fish) but the heat was incredible...which we found to be a problem as we couldnt turn it down or off, so we had the windows wide open all 4 days.
We went to the reception to see what was in store for us and a gut feeling as we walked there was that NOTHING was in store.
Reception staff told us that there was no entertainment over christmas..the bar was open till 8 (which wasnt a bar, just 2 sofas next to the reception desk) the main bar and restaurant was all packed away...we were gutted...
the pool was open but not on christmas day and closed at 4 on christmas eve and boxing day...and then they expected to charge us £3 a child to go into a tiny room with a small climbing frame and leaking roof..called pirate petes. Which after going a little bit mad..the receptionist said we could go in free, this time!!!
We made the best of our holiday by going out into newquay and padstow, which cost us a lot more money!!!
Cant believe that the owner didnt know that there would be nothing on over christmas and sold us this anyway....
Would never go here again or recommend it....

3 of 5 stars How easy was it to book the property? 3 of 5 stars How helpful were the directions to the property?
3 of 5 stars How easy was key pickup/access to the property? 4 of 5 stars Overall condition of the property
4 of 5 stars Bedding & mattresses 4 of 5 stars Kitchen & utensils
2 of 5 stars Bathroom cleanliness 1 of 5 stars Other facilities & amenities
1 of 5 stars Service
Liked best: going away from the park
Liked least: being sold a lie
Traveling group: Family with Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 13, 2012
We are very sorry to hear the resort decided to close the facilities. This is the first time we have known them to do this. The resort is usually open all year round and have provided extra entertainment at Christmas and New Year in the past; guests who stayed there last Christmas were very pleased with the entertainment - perhaps the economic situation has led them to cutting costs this year.

We are surprised to hear your comment about cleanliness as we use a professional cleaning company with a great reputation and the usual feedback on this aspect is very positive. We will however take this up with the company and get the fridge seen to.

As regards the heating, all we can say is that there is a telephone number in the guest handbook for guests to contact in exactly this kind of situation. In addition, guests do have our personal telephone number if they experience any problems. A number of guests have in fact called us on arrival at the lodge to comment on its space and cleanliness.

We appreciate that none of the foregoing will be of any comfort to you after your experience but please do let us know if we can make it up to you in any way.

Once again, please accept our profound apologies that you did not find everything was to the usual high standards and your holiday did not meet expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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rachena k
prestonb
1 review
“Beautiful lodge in fantastic location with superb facillities!”
5 of 5 stars Reviewed September 5, 2011 for a stay in July 2011

This lodge was just fantastic, pristine, clean, tastefully decorated with spacious bedrooms and lots of storage and wardrobe space in all the bedrooms. There was attention to detail from all the cutlery provided in the kitchen area to the large living area. We were a part of 11 and there was more than enough space for us all. Our children ranged from aged 5 to 13, all were catered for in terms of activities, sports and entertainment on the resort. It really is the very best UK resort we have stayed at and we have re-booked for 2012.

5 of 5 stars How easy was it to book the property? 5 of 5 stars How helpful were the directions to the property?
5 of 5 stars How easy was key pickup/access to the property? 5 of 5 stars Overall condition of the property
5 of 5 stars Bedding & mattresses 5 of 5 stars Kitchen & utensils
5 of 5 stars Bathroom cleanliness 5 of 5 stars Other facilities & amenities
5 of 5 stars Service
Liked best: The lodge and facillities on the resort.
Traveling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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this property has payment protection
Owner
Kamla K
Speaks English
Listed since : Aug 2011
Response Rate: 95 %
Response Time: Within a few hours
Calendar Updated: 11 days ago
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