My girlfriend and I live local to Newquay and having spent a night at this hotel in the past I decided to buy her a voucher for the spa. We both took the day off work and headed over to the hotel with a view to using the spa facilities (swimming pool and sauna etc) before my girlfriend had her facial.
Upon arrival my girlfriend was told that it would cost an extra £5 for her to use the spa facilities but I was not allowed them as I wasn't having a treatment. There appeared to be no flexibility on this policy and as I didn't want a treatment I was not welcome in the Spa.
Imagine how disappointed we were, both took the day off work and couldn't use the facilities together. My girlfriend didn't want to go swimming and in the sauna alone so we both had to leave, it ruined our morning.
My girlfriend returned a couple of hours later and had her facial but was a bit disappointed with that as it ended slightly short of full time.
I spoke to Della the Spa Manager and explained how disappointed we were at not being allowed to use the swimming pool and sauna etc together and how their policy seems to prevent couples from using the facility unless they are both guests or both having a treatment - I feel that my feedback fell on deaf ears and she didn't seem to care that our morning had been ruined.
We decided to get lunch elsewhere and will not be returning to this hotel because of their divisive policy. There are plenty of other hotels in the area where you can use the swimming pool and sauna etc without having to be a guest or having a treatment so we will be taking our custom there in future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.