We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best takeaway experience for a long time” 5 of 5 stars
Review of The Orient

The Orient
Henver Road, Newquay TR7 3DJ, England
01637 877299
Website
Improve this listing
Ranked #43 of 189 Restaurants in Newquay
Certificate of Excellence 2014
Cuisines: Chinese
More restaurant details
Restaurant details
Good for: Entertaining clients, Families with children, Doing business, Dining on a budget, Special occasions, Romantic, Large groups
Dining options: Dinner, Dessert, Delivery, Late Night, Reservations, Takeout
Description: Chinese Restaurant with Take Out serviceFree onsite parkingOpening Hours:Monday, Wednesday - Sunday: 5pm - 11pmClosed every TuesdayOpen on most bank holidays
Torquay, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“Best takeaway experience for a long time”
5 of 5 stars Reviewed November 27, 2011

Busy on a wet windy novembeer evening. Stagy friendly, loads of food, quality ingredients and fantastic place. Will go again when in the area

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

242 reviews from our community

Visitor rating
    169
    47
    11
    7
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Solihull
2 reviews
2 helpful votes 2 helpful votes
“Nice atmosphere”
5 of 5 stars Reviewed November 20, 2011

We went as a party of eight and the food and service was excellent

Visited November 2011
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newquay, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Overpriced, Small Portions and Cold Food.”
2 of 5 stars Reviewed November 10, 2011

After reading the take out menu in the window we decided to eat here, little to our knowledge that not only did the price go up (as everywhere does) the portion sizes reduced slightly bizarre. For example 4 satay chicken skewers take out is £3.50, eat in cost £4.00 for three. Thats a increase of £0.50 per item. Whilst in house should be more not £1.35 ish more.The main course was loot warm at best, which we did'nt eat and then got made to pay the full amount. In total we paid £69.00 for 2 pints of carlsberg, 2 orange cordials and a 2 glasses of house dry white wine, 4 spare ribs, 4 spring rolls, chicken and sweetcorn soup 1 off, 4 chicken wings and 4 tiny chicken skewers. ohh and seaweed as I said we didnt eat the main as it was cold. There was no one in there when we arrived although when we left there was 2 old age couples in there but this should off been an indication. We may have been a one off but buy a take away first then decide if you should pay more eat far less for a chinese that serves cold mains.

  • Visited November 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Orient_Newquay, Owner at The Orient, responded to this review, November 17, 2011
We are sorry to learn these customers did not enjoy their meal with us! We always pride ourselves as one of the best chinese take away/restaurant in Newquay.

We value our customers and their constructive comments, for customers that have questions about their meal, we are more than happy to offer assistance.

As most restaurants do, the price for take away meal varies to eating in. May I clarify that the customers had 2 sharing platters (which contains spare ribs, spring rolls, chicken wings, chicken skewers), chicken sweetcorn soup, seaweed, Mu Shu Pork, Duck Chow Mein, Egg Fried Rice, 2 Cordial drinks, 2 pints of Lager and A BOTTLE OF WINE (not 2 glasses as they mentioned).

We were aware that the customers were concerned about the portion size, so we did try our best to explain it to them before they placed the order. Due to Mu Shu Pork (one of the main course they ordered) is a starter, therefore the size is in a smaller portion. All of our dishes are freshly cooked to order, they are pipping hot when we serve on the table.

For customers who shares their concerns with us, we are always more than happy to offer alternative dishes on our extensive menu. In this case, they impolitely shouted across the restaurant while I had other customers in, they did not give us a chance to explain ourselves/dishes better or let us offer any assistance.

At last, the customers arrived as soon as we open, so I do apologise if they expect a buzzing atmosphere at 5pm on a cold, rainy November evening.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Columb Major, United Kingdom
Top Contributor
81 reviews 81 reviews
65 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
“Consistently good”
5 of 5 stars Reviewed October 21, 2011

Great food and service from Jessica and her team. I've had takeaways and meals at the restaurant and have always been impressed.

  • Visited September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“An Amazing Meal, Amazing Staff and Family Friendly”
5 of 5 stars Reviewed October 10, 2011

Read loads of reviews about this place online. It lived up to its great reviews.

So worth a visit!

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Orient also viewed

 

Been to The Orient? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage The Orient, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.