We stayed at the rivercroft earlier in the year and have to say it was fantastic. Lovely clean rooms and a great breakfast. However we're just back from another stay with them and the standards have really dropped. We were welcomed by an empty reception and when we were served we were just given our key and sent on our way. The room itself was lovely clean and tidy with the usual selection of teas coffee etc. The towels were lovely , big and fluffy and the view is fantastic. The shower wasn't great with very low water pressure but apart from that no complaints about the room at all. The staff on the other hand could use a few lessons in customer service. At breakfast we were served a very average breakfast and were watched almost constantly by the chef through a serving hatch?? I took a picture of the breakfast and then overheard the lady talking to the chef saying 'she's only taking pictures of the breakfast' which i thought was quite rude. We were then reminded that we shouldn't take too long vacating our room as we were only there for one night and when we were leaving we should go and find this particular member of staff to hand in our key.
On the whole the rivercroft is a clean and comfortable hotel with great views. And only a 1 minute walk into town. We loved our first visit here and if the staff were more considerate our 2nd visit would have been great too. Such a shame standards have slipped!
- Official Description (provided by the hotel):
- In the heart of Looe, one of Cornwall's best loved beach resorts, surrounded by beautiful countryside and with stunning views over the Looe River from almost every room, The Rivercroft is in an idyllic position, perfect for family holidays or romantic escapes. With a choice of our comfortable apartments sleeping up to four or our stylish hotel rooms, there is the ideal accommodation for every guest at the Rivercroft. ... more less
- Also Known As:
- Rivercroft Hotel Looe
- The Rivercroft Hotel And Apartments Looe, Cornwall