6 of us booked to celebrate a Birthday. We specifically booked the private table upstairs where we've eaten a number of times and re-confirmed the booking a week prior. On arrival it turned out they didn't have us booked in there and as a booking of ten were our "opposition" we had no choice in the matter but to sit downstairs. Would have appreciated an apology from the manager but they were nowhere to be seen. A wobbly start.....
...In the past I've been really impressed with the way the staff come and talk to you about the menu and recommending which wines go best - they make you feel like you're the only table in the restaurant and that you have their undivided attention. That wasn't the case yesterday - we were having to ask for advice rather than it be offered - maybe this is standard practise for Sunday lunch sitting but some of us were having steak.
Food was out of this world as always. Between us we had scallops, stilton souffle, duck terrine and Arnold Bennett omlette to start, then roast beef/ chicken dinners and Chateu for 2 for mains. Snow eggs, pear tartin, orange & choc pot and rum & raisin creme brulee for dessert, with some dessert wine. Wine fantastic, champagne as good. Slightly disappointed on dessert wine (£25 bottle) being poured for us and the gentleman running out by the time he got to the last one of us at the table. He then disappeared and returned with a single glass of it but added £9 for the individual glass, to the bill!
All in all, food outstanding but service wasn't spot on. I wouldn't normally drop a star for this as it's still beats most restaurants but based on the service received in all previous visits, I know this wasn't up to their usual standard.
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