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“Worth upgrading” 5 of 5 stars
Review of Crowne Plaza Chester

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Crowne Plaza Chester
4.0 of 5 Hotel   |   Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)   |  
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Ranked #11 of 46 Hotels in Chester
Certificate of Excellence 2014
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“Worth upgrading”
5 of 5 stars Reviewed September 9, 2013

Stayed here Saturday evening just gone, great hotel. We booked a standard room but upgraded to an executive double upon checking in for an extra £30. The upgrade included use of the club lounge which offers complimentary food & drink between certain times.

Room was great, a little on the smaller side than most, however that wasn't a major issue. Location was great, very close to everything in the centre of Chester.

Staff very friendly and extremely helpful.

Room Tip: Upgrade to executive!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 17, 2013
Dear guest,

Thank you for taking the time to review your stay with us.

I am very pleased to read that you enjoyed your club room and found everything that came with it to be excellent. I hope to welcome you back very soon.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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948 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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Oswestry, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 3, 2013

booked to stay here for one night as attending a wedding in Chester, it happened to be race day so the traffic to get to the hotel was shocking.
I rang the night before to check parking but was told that we would have to go to the multi-storey overspill, so instead parked down the road in the Grosvenor shopping centre 24 hours 10 pounds. The room was very good, clean and tidy the bed was huge could have had 4 people in it. the room was very expensive 175 for the night and no breakfast we think that because it was race day they put up the prices it would have been cheaper to have got a taxi home 30 miles away.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for reviewing your stay.

I am very pleased to read that you enjoyed your time with us and found everything to your liking. I hope to welcome you back soon.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scottish highlands
Top Contributor
87 reviews 87 reviews
22 hotel reviews
Reviews in 50 cities Reviews in 50 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 3, 2013

hotel looks nothing from outside.the main entrance is at the back hidden away.but dont be fooled by the exterior.Best thing about the hotel is the staff.everyone from reception to the staff in the bar and restaraunt were chatty and very efficient.room was great,huge comfy bed,clean,well planned bathroom,empty fridge,hairdrier,robes,slippers,shower curtain that doesnt stick to you,usual toiletries.bar reasonably priced,breakfast perfect.silk restaraunt was okay!! avoid the fish and chips if you hate soggy,wet fish.plenty of places to eat within very short walking distance of the hotel.pool and jaquzzi lovely and clean and usual size for a hotel pool.best thing about the hotel is the closeness to chester center.come out front door of hotel,turn right and keep walking,going down a lane between buildings(only about 50yards)and the turn left.you are now on chesters main shopping street.mainly pedestrianised.bset shopping area i've been to in ages.fantastic choice of shops.chester is ideal for a weekend away and crowne plaza is the place to stay.

Room Tip: i thought the room looking over the road would be noisey,but with airconditioning in room you didnt...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for taking the time to review your stay with us.

I am very pleased to read that you enjoyed your time with us and found our hotel to be comfortable with excellent team members and wonderful rooms. I hope to welcome you back in the future.

Kind regards,

Mark Thacker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
198 reviews 198 reviews
43 hotel reviews
Reviews in 82 cities Reviews in 82 cities
170 helpful votes 170 helpful votes
5 of 5 stars Reviewed September 1, 2013

Excellent two night stopver in Chester. W e had travelled up in a hurry, and even forgotten our toothbrushes, shaving razors. The staff were great and provided us with all we needed, gave us good advise on local eating and shopping places, including the florist we needed in a hurry.

All in all excellent location, and good service.

Room Tip: There are some rooms that face away from the city. The restaurant was great for steaks. The car park...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for taking the time to review your break with us.

I am very pleased to read that you greatly enjoyed your time with us and found everything to your liking as well as how helpful we were. I hope to welcome you back very soon.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2013

Stayed here for the weekend as we find this hotel outstanding and we only ever stay here when we come to chester I can only say a big thankyou to all your staff for making our stay most enjoyable as always thanks again looking forward to our next stay and Thanku to Brandon for recommending lovely places to eat

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for reviewing your stay.

I am very pleased to read that you enjoyed your time with us greatly and found everything to your liking. I will be sure to pass your thanks onto Brandon and I hope to welcome you back very soon.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 31, 2013 via mobile

Stayed for 2 nights with two kids and my wife. Booked a so called suite on the club level floor (free drinks and canapés from 5-8 every day). Room was very poor, wallpaper peeling off the Walls, Stains on bed ware and carpets. Sink in bathroom leaked and was never repaired even though we mentioned it. The staff at the hotel where very good and quite friendly but lacked any local knowledge when pressed for local recommendations etc.. The hotels location is second to none just a 2 min walk to chester city centre. Car parking on site is convenient but very expensive at £7.50 a night, if your going to provide parking, guests should never be expected to pay. The biggest wind up for me though was there was no free wi-fi, they wanted £15 a day which imho is disgraceful. I can go to costa coffee and spend £2 and get all the free wi-fi I want but pay these guys £150 a night and no chance. Wake up crowne plaza. The food and drinks we had were very good quality and the food at the bar was good value and was served with a smile. Overall you can't fault the location but that's not enough to recommend it. We won't be returning in a hurry. Chester itself is fantastic and well worth a visit and I can highly recommend Hickorys smokehouse down by the river fa a great food experience.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for your feedback.

I am pleased to read you found our team members and food to be of an excellent quality and you were impressed by this and our location. I am sorry, however, to read of your dissatisfaction concerning your room. I will be sure to look into the issue with your bathroom as soon as possible and I will talk to our housekeeping team to ensure the best care is being given to our rooms. I hope to welcome you back in the future.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Usk, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 30, 2013

A good business hotel. Very good breakfast and friendly and efficient staff. Location is good but the design of the hotel with the main entrance in back street cover car park tunnel lets it down. Short of knocking the hotel down a rebuilding it I’m not sure what can be done about this however. Downsides the broadband costs £20 for 2 days which seems expensive to me.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for taking the time to review your stay with us.

I am pleased to read that you enjoyed your time with us a great deal and found everything to your liking from our breakfasts to our friendly and efficient team members. I hope to welcome you back very soon.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Chester
#6 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza

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