We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“very central” 4 of 5 stars
Review of Crowne Plaza Chester

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Crowne Plaza Chester to your Saves list
Crowne Plaza Chester
4.0 of 5 Hotel   |   Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #9 of 43 Hotels in Chester
scottish highlands
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 49 cities Reviews in 49 cities
49 helpful votes 49 helpful votes
“very central”
4 of 5 stars Reviewed September 3, 2013

hotel looks nothing from outside.the main entrance is at the back hidden away.but dont be fooled by the exterior.Best thing about the hotel is the staff.everyone from reception to the staff in the bar and restaraunt were chatty and very efficient.room was great,huge comfy bed,clean,well planned bathroom,empty fridge,hairdrier,robes,slippers,shower curtain that doesnt stick to you,usual toiletries.bar reasonably priced,breakfast perfect.silk restaraunt was okay!! avoid the fish and chips if you hate soggy,wet fish.plenty of places to eat within very short walking distance of the hotel.pool and jaquzzi lovely and clean and usual size for a hotel pool.best thing about the hotel is the closeness to chester center.come out front door of hotel,turn right and keep walking,going down a lane between buildings(only about 50yards)and the turn left.you are now on chesters main shopping street.mainly pedestrianised.bset shopping area i've been to in ages.fantastic choice of shops.chester is ideal for a weekend away and crowne plaza is the place to stay.

Room Tip: i thought the room looking over the road would be noisey,but with airconditioning in room you didnt...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for taking the time to review your stay with us.

I am very pleased to read that you enjoyed your time with us and found our hotel to be comfortable with excellent team members and wonderful rooms. I hope to welcome you back in the future.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

863 reviews from our community

Traveler rating
    367
    341
    104
    30
    21
See reviews for
121
475
19
106
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, Canada
Top Contributor
176 reviews 176 reviews
39 hotel reviews
Reviews in 72 cities Reviews in 72 cities
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed September 1, 2013

Excellent two night stopver in Chester. W e had travelled up in a hurry, and even forgotten our toothbrushes, shaving razors. The staff were great and provided us with all we needed, gave us good advise on local eating and shopping places, including the florist we needed in a hurry.

All in all excellent location, and good service.

Room Tip: There are some rooms that face away from the city. The restaurant was great for steaks. The car park...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for taking the time to review your break with us.

I am very pleased to read that you greatly enjoyed your time with us and found everything to your liking as well as how helpful we were. I hope to welcome you back very soon.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

Stayed here for the weekend as we find this hotel outstanding and we only ever stay here when we come to chester I can only say a big thankyou to all your staff for making our stay most enjoyable as always thanks again looking forward to our next stay and Thanku to Brandon for recommending lovely places to eat

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for reviewing your stay.

I am very pleased to read that you enjoyed your time with us greatly and found everything to your liking. I will be sure to pass your thanks onto Brandon and I hope to welcome you back very soon.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 31, 2013 via mobile

Stayed for 2 nights with two kids and my wife. Booked a so called suite on the club level floor (free drinks and canapés from 5-8 every day). Room was very poor, wallpaper peeling off the Walls, Stains on bed ware and carpets. Sink in bathroom leaked and was never repaired even though we mentioned it. The staff at the hotel where very good and quite friendly but lacked any local knowledge when pressed for local recommendations etc.. The hotels location is second to none just a 2 min walk to chester city centre. Car parking on site is convenient but very expensive at £7.50 a night, if your going to provide parking, guests should never be expected to pay. The biggest wind up for me though was there was no free wi-fi, they wanted £15 a day which imho is disgraceful. I can go to costa coffee and spend £2 and get all the free wi-fi I want but pay these guys £150 a night and no chance. Wake up crowne plaza. The food and drinks we had were very good quality and the food at the bar was good value and was served with a smile. Overall you can't fault the location but that's not enough to recommend it. We won't be returning in a hurry. Chester itself is fantastic and well worth a visit and I can highly recommend Hickorys smokehouse down by the river fa a great food experience.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for your feedback.

I am pleased to read you found our team members and food to be of an excellent quality and you were impressed by this and our location. I am sorry, however, to read of your dissatisfaction concerning your room. I will be sure to look into the issue with your bathroom as soon as possible and I will talk to our housekeeping team to ensure the best care is being given to our rooms. I hope to welcome you back in the future.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Usk, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 30, 2013

A good business hotel. Very good breakfast and friendly and efficient staff. Location is good but the design of the hotel with the main entrance in back street cover car park tunnel lets it down. Short of knocking the hotel down a rebuilding it I’m not sure what can be done about this however. Downsides the broadband costs £20 for 2 days which seems expensive to me.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for taking the time to review your stay with us.

I am pleased to read that you enjoyed your time with us a great deal and found everything to your liking from our breakfasts to our friendly and efficient team members. I hope to welcome you back very soon.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 30, 2013

Stayed overnight with my husband to break a long journey. Nice hotel helpful staff, standard room perfectly OK. Booked to eat in Silk resteraunt as too tired to go out. Air con freezing asked to be moved to warmer spot which the staff were happy to do but there was nowhere warmer. Went upstairs to room to add another layer but not really successful. My meal was OK, however my husbands risotto was in his words the worst he had ever had. Overcooked rice and having no taste at all. We told the chap in charge as we were going back up to the room, too chilly for desert, and he did not charge us and apologised but it spoiled the meal. As I said before it was a good rating spoiled by silly touches.

Room Tip: You can have a room in a quiet part, we were offered this on reception.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for reviewing your stay.

I’m pleased to read that you found our team members and rooms to be more than adequate but I’m sorry that you found our restaurant to be too cold despite being moved to a warmer spot. I will look into this to ensure the air con is at a more comfortable temperature. I hope that despite this you choose to return to us in the future.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2013 via mobile

Stayed for a long weekend. Excellent service for a British hotel and actually deserves its rating.
Good club room and worth the extra cost. Very nice breakfast.
Location is superb for the town.
Club lounge could be larger though as it was full.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Chester, responded to this review, September 5, 2013
Dear guest,

Thank you for taking the time to review your stay with us.

I am very pleased to read that you found our hotel to be well-deserving of our rating with wonderful service. I hope to welcome you back for another relaxing break.

Kind regards,

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Crowne Plaza Chester? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, IHG, Booking.com, Priceline, Agoda, Hotels.com, Despegar.com, Travelocity, BookIt.com, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Chester reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Chester, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.