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“Amazing staff, lovely hotel, wonderful food” 5 of 5 stars
Review of Days Hotel Chester North

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Days Hotel Chester North
3.0 of 5 Hotel   |   Welsh Road | Sealand, Deeside, Chester CH5 2HX, England   |  
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Ranked #29 of 46 Hotels in Chester
Swansea, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Amazing staff, lovely hotel, wonderful food”
5 of 5 stars Reviewed October 27, 2013 via mobile

I've stayed here on a number of occasions over several years with my husband as he stays here Monday to Friday throughout the majority of the year with work. I've got to say although this is a basic hotel they really do go the extra mile. We have 3 small children and they love it here, the rooms are clean, the pool is great the food is very very good and the service outstanding.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grahame C, Hotel Manager at Days Hotel Chester North, responded to this review, November 1, 2013
Thank you for taking the time in leaving a review regarding your recent stay at our hotel and We hope to welcome your back to our hotel soon.

Kindest Regards
Grahame Carrington | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    58
    66
    39
    27
    17
See reviews for
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Newport, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 12, 2013

Stayed here for a night with my husband and baby. It's the staff that really make this hotel- were very accommodating when we asked to change rooms due to the strong paint fumes (very nice decor though!), and when we asked to have our meals in the room owing to the little one's bedtime routine. Room was a nice size- plenty of room for a travel cot.

There were only a few niggles with our stay- and why I can't rate it a 5/5. While the bedroom has obviously been recently cleaned- there was a used razor left in the bath, and the shower head was brown so we had to clean it ourselves before using it. When my husband made a cup of tea- the cup had a crack in it and so the boiling water went everywhere- luckily the baby wasn't in her bouncer at the time!

However, overall this was a good hotel, and we would probably stay here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grahame C, Hotel Manager at Days Hotel Chester North, responded to this review, November 1, 2013
Thank you for taking the time to write a review regarding your recent stay at our hotel.

I would like to offer my sincere apologise for the incident with the razor & tea cup and glad you were not hurt, following on from your review all our tea cups have now been replaced, once again thank you for your feedback. All feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.

Kind Regards
Grahame Carrington | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 6, 2013

Stayed here for a two night break with my girlfriend, got it at a great price and can't fault it.
Great location for visiting chester, lovely big rooms with great bed, really nice little leisure spa which was a real added bonus.
Didn't use the restaurant so can't comment.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grahame C, Hotel Manager at Days Hotel Chester North, responded to this review, November 1, 2013
Thank you for taking the time to write a review regarding your recent stay at our hotel.

I have passed on your comments to our team and look forward to welcoming you back to our hotel in the near future.

Kindest Regards
Grahame Carrington | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 30, 2013

Booked our stay as a last minute decision but have been before.

As always, the staff were very friendly and helpful, smiles all the way.

The hotel has undergone a few refurbs since we were last there. New Gym equipment, and carpets seem to have been replaced.

Buffet breakfast ..... eat as much as you like :)

We dealt with Grahame , the manager of the hotel who was very helpful, and I would like to extend a personal thanks to him. We will be coming back!!

A great location near to Chester, and located ideallyfor exploring North Wales.

Thanks Grahame for your help with the booking.

David Ashurst

Room Tip: Ask for the quiet side of the hotel, as it is near a main road
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grahame C, Hotel Manager at Days Hotel Chester North, responded to this review, October 5, 2013
David thank you for taking the time to write a review regarding your recent stay at our hotel.

I have passed on your comments to our team and look forward to welcoming you back to our hotel in the near future.

Kindest Regards
Grahame Carrington | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed September 28, 2013

Stayed here other night with a group of my lads from the company and its a great place to stay, pool and gym are all free for guests which we thought was sound for the money!
The young lady on reception with the tattoo was a diamond, can't remember her name, did everything we asked and was very friendly. Over all don't think its half as bad as the other reviews would stay again for the customer service.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grahame C, Hotel Manager at Days Hotel Chester North, responded to this review, October 5, 2013
Thank you for taking the time to write a review regarding your recent stay at our hotel.

I have passed on your comments to our team and look forward to welcoming you back to our hotel in the near future.

Kindest Regards
Grahame Carrington | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 26, 2013

There is an awful smell within the hotel.
I don't think they actually employ cleaners as I struggled to find a clean spot. Changing rooms, swimming pool, floors - all filthy. The pool actually has missing tiles and a black tide mark around the pool. I came out of the pool feeling dirty myself! As for access to the pool, they advertise all day access to the facilities, however they have swimming lessons throughout the day making the pool closed to members or hotel residents. The ladies changing room is a very poky room, no privacy, in fact they are a health and safety risk! Mothers changing their babies ON THE FLOOR due to no facilities for changing babies. I almost stood on one. A very stressful visit!
The windows in the pool area are disgusting along with grotty grids, things falling off everywhere and chewing gum around the sauna. This place used to be gorgeous years ago and has real potential, unfortunately I think the current owners must be running it into the ground. Such a shame!

  • Stayed September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grahame C, Hotel Manager at Days Hotel Chester North, responded to this review, October 5, 2013
Thank you for taking the time to write a review regarding your recent stay at our hotel.

I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Feedback such as yours assists us in improving our service and services on a daily basis. In addition, please know that your comments and issues will be addressed.

Kind Regards
Grahame Carrington | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Isle of Wight
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 22, 2013 via mobile

Very poor value, know it is a budget hotel but should still be clean, our room very close too motorway so constant road noise even with double glazing, also curtains too short for window so light from outside invades room. Bathroom is very poor, mould on bath tiles and floor, desperately in need of refurbishment. bed very uncomfortable and moves away from wall so pillows disappear down back, also television is way too high on wall cannot watch without getting a sore neck! Normally use Premier inns and this is nowhere near there standard. Didn't use the restaurant as a very noisy wedding was going on. Did catch local bus into chester which was well worth the visit and found nice restaurant there. Woken up in middle of night by noisy guests 3am and then again at 5am.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grahame C, Hotel Manager at Days Hotel Chester North, responded to this review, October 5, 2013
Thank you for taking the time to write a review regarding your recent stay at our hotel.

I would like to express my apologise and if you would like to discuss your recent stay please do not hesitate in contacting me at the hotel.

Kind Regards
Grahame Carrington | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Days Hotel Chester North

Address: Welsh Road | Sealand, Deeside, Chester CH5 2HX, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Chester
#8 Business Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Days Hotel Chester North 3*
Number of rooms: 40
Official Description (provided by the hotel):
Your quality hotel in Chester! Our unique location on the North Wales border, close proximity to Chester City Centre and the M53 / M56 motorway network means we are ideally placed to explore the local area and beyond, with Liverpool, Manchester and The Wirral in easy reach. From weddings, family celebrations, private and corporate dinners, to meetings, seminars or training events, our function rooms offer some of the most spacious and flexible conference and banqueting facilities in North Chester. ... more   less 
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Also Known As:
Gateway To Wales Chester
Hotel Gateway To Wales

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