If you're looking for a chill out weekend break then look no further as this hotel has it all.
A perfect base for visiting the beautiful city of Chester and just an hours drive to the North Wales Coast in one direction or the Welsh/ Shropshire border towns in another.
The staff here make the stay very special, reception are efficient, friendly and helpful. Bar and wait staff always have a smile for you and service is excellent. Nothing is too much trouble.
I have never had a bad meal here, Nelsons bar lounge have an extensive menu offering fayre from a sandwich or wrap to a full meal. All the food is home-made and well presented....be aware that whatever you order there will be plenty of it! I didn't dine in Ciro's Brasserie but heard first class comments about both the food and ambience in there.
The breakfast buffet is one of the best l have had and l stay in many fine establishments. The choice again was extensive with everthing one could wish for. Perfectly cooked and replenished frequently. If you are feeling lazy then the hotel will serve breakfast in room for a £5 service charge.
On the two occasions l have stayed here it has been in an executive room. Very spacious with the added little touches that appear to be missing even in some five star hotels, such as a full length mirror, a decent dressing table with plenty of light and a hairdryer that is not attached to the drawer underneath! Comfortable king bed with bedside lights that actually work and can be controlled bedside! Bathroom was modern, impeccably clean, well stocked and offered various products from the in house Kasia spa. I had rooms overlooking the Japanese style gardens and the glorious welsh hills.....another advantage here was that l could open the windows.
The hospitality tray in room is also one of the best l have seen with plenty of tea, coffee and milk together with biscuits.
Closets are not overly big but more than adequate for a weekend stay. Extra pillows and duvet are placed in there and also a fan for the hotter evenings. A mini ironing board and iron is also in room attached to the trouser press.
I had two treatments in the spa, a facial and a luxury manicure, both excellent and highly recommended as I found it very very relaxing....staff are well trained.
So to other bits......all rooms are non smoking but for those who indulge there are plenty of areas around the hotel to do so. They also allow dogs although l am yet to try this one out!
I can always have a nit pick with places that l stay, but on this occasion l am struggling!!
Book on line and then call the hotel direct to see if they can upgrade.....they will if they can and...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.