We stayed in this hotel for 2 nights towards the end of March, a Sat and Sunday night. Nice location outside Chester though further than you might think. Due to bad weather we arrived from Edinburgh at 5.10pm, to be told that kids couldn't use the pool after 5.30pm and there was no flexibility at all - even when we called down to the spa area. It was for adults only. Although the website print off in very small typing said that there were some restrictions, I didn't imagine for a moment that Sat afternoon at 5ish would be a problem. Immediate black mark as a pool for our son had been a deal breaker for us. Our rooms were ok, pretty standard in décor with rather dated style of soft furnishings. One of the rooms had a quirky wrought iron stair case from the entrance up to the room and once you were up there you had lots of beams etc - but there had been no warnings about this and someone with younger kids or with mobility problems would have struggled. Very tired bathroom - paint chips, old tiles and poor quality shower.
We ate in the pub on the Sat night as we couldn't face the restaurant which was hilariously decorated in an Italian/Roman style complete with statues, fake vines, wall murals but also very hard surfaces everywhere making the acoustics pretty poor and lots of wrought iron furniture. It didn't feel welcoming, certainly not child friendly. The pub is full of leather sofas and armchairs as well as proper tables, open fire and very cosy. It's bizarrely called Nelson's.....we can find no link to Lord Nelson at all in the house or in the Cheshire area but maybe we missed something!Excellent fish pie, fish and chips and high quality, good, pub grub. Helpful and pleasant staff who made us and our young boy feel very welcome.
The Spa is ok - the changing rooms are small (only one loo!) and very tired, they really need an over haul. The pool is nice, though lots of men ploughing through the water with no regard for families. The spa area itself seemed lovely - I didn't have time for any treatments but nicely done and smelled gorgeous. the gardens looked super too but we had 3 inches of snow!
The noise along the corridors on the Sat night was really bad - there was a wedding on so lots of pretty drunk people up and downstairs and along past our rooms, some teenagers were running up and down constantly. Not a great night.
The public areas of the hotel range from cosy English pub style to rather cold overdone Italian style - the latter should be dumped! I think it lets the hotel down and given the age and character of the building, it seems a shame to cover this up with fake murals, awful gauze fabric swathed everywhere, statues and far too much fake (and dusty) greenery and flowers.
If I knew the hotel was going to be sensitively redecorated we might return, but overall it felt very expensive for a very middle of the road hotel.
- Also Known As:
- Grosvenor Pulford Hotel And Spa
- Grosvenor Pulford Hotel Chester
- Grosvenor Pulford
- Grosvenor Pulford Chester
- Hotel Grosvenor Pulford
- Grosvenor Pulford Hotel
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