We booked in during September, 2012 with an offer of a complementary stay ( from our bank )- and this was actually the third available date we had given the hotel and the first free room date available for complementary guests!
Arrived early Sunday afternoon and our first surprise was the hotel is not near Chester but five miles away but easy to find on a main road.
The hotel was very, very busy - lots of families possibly due to being a wedding venue - but we checked in quite quickly.
The receptionist advised we were on the 2nd floor - wife and I are both over sixty and my wife has walking problems and uses a walking stick - so we asked where the lift was situated, as we could not take the stairs especially with a small carry on overnight bag.
A passing member of staff seemed suprised at us needing the lift but offered to take us to it - just as well - we had to negotiate through the busy restaurant and almost in the kitchens to access it!
We then had to double back on the first floor across the open mezzanine areas to the accommodation block where all the bedrooms are situated.
On finding our room we opened the door to another shock!
We were in a cupboard with a spiral staircase!
As we were only here for a night although we are both disabled with walking difficulties we decided to make the best of it and eventually went up the spiral staircase to an attic room with low beams and an even lower A-line ceiling!
Lucklily we are not too tall and only managed to bang our heads a couple of times before being able to negotiated the centre of the room and avoid concussion!
The room itself and adjoining bathroom were quite well furnished, but again the bathroom was not for the tall as we both banged our heads on the steeply sloped ceiling!
Only half the bedroom and bathroom was accessible in the middle due to the steeply sloping ceilings!
A sloping velux window was grey dirty and overlooked even greyer roof lines below!
We ventured down to the bar and found a quite corner to have a snack and read the Sunday papers, and the young waitress who served us was extremely pleasant and helpfull.
We booked in the restaurant which was a carvery for 6.30ish, which again was very busy and joined the queue for the meats and side dishes, which we found decidely average - however again the service from the staff was excellent as were dessert and the wine.
We had a second foray into the cupboard with the spiral staircase - very carefully this time - and found we had a good nights sleep in the comfortable bed there.
We didn't stay for breakfast - far too overpriced and poor reviews - and checked out, we did mention to the receptionist as we were two disabled overy sixties we were surprised at being allocated a cupboard with a spiral staircase access - nor response from him, although some form of acknowledgement or even an apology would have been nice!
As this hotel group was new to us - we normally stay in Holiday Inns or Holiday Inn Express - we found our room and food was very average, the access to and the room itself was guaranteed not to make you want to make a return visit!
When booking a room make sure you don't have to access it through a cupboard with a spiral stair...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.