After reading the many positive reviews about this hotel, we booked to stay for one night during the bank holiday weekend. Unfortunately , despite its four stars, it really felt like a three star with a four star spa. When we arrived the reception desk was un-manned but after waiting a few minutes the receptionist appeared. There was no greeting or welcome. We said we had a reservation and she informed us the room wasn't ready - not a problem as it was only 1.15pm so we had some lunch in the bar whilst we waited. We asked the receptionist could we book a table for dinner but instead of making a note or picking up the phone, she said we had to go to the brasserie and do it ourselves (That didn't feel like four star service !) The room though clean, was the tiniest room and bathroom I have slept in outside of London. In fact I have had cabins on cruise ships larger than that room (12). Despite being bank holiday Monday, there was a wedding reception on so we asked if we were likely to be disturbed by wedding guests in the early hours returning to their rooms after the party, but she assured us the room was quiet - which it was, until that is 8am when the builders arrived right under our window and started up their Kango hammer drills. Beware if you are staying in the next 6 months or so as this work building the Spa Zen garden is going on for some time ! Arriving at the Spa later for our treatments we noticed right next to a big sign politely asking for mobile phones to be switched off and for talking to be kept to a minimum as it was a "quiet area" was another sign saying "Do not enter wedding reception in progress" ! and there was loud cheering and clapping going on to the bestman's speech !! Our treatment - a couples massage was again, Just about ok - the therapist clearly hadn't bothered to read my consultation form and the treatment ended abruptly when they obviously ran out of time ! We were shown back out to the spa reception without use of any relaxation area afterwards which is actually quite dangerous after lieing sedately for an hour due to the change in blood pressure - this is really bad practice and a basic spa no-no. Dinner was very nice in the brasserie though the music was too intrusive as only 4 or 5 tables were occupied. The staff were able to turn the speaker off which was right over our table so that was quickly rectified. The waitress though again inexperienced and told me I could only have my rack of lamb rare or well done ! But I like it medium !!!! so I asked for pink and well rested !! as I hate blood on my plate. I have to say the chef did exactly that and it was very nice. In fact the food was probably the best part of the experience with the exception of breakfast. The buffet looked very "tired" (just like me having had poor quality sleep as the room was so hot) the fried eggs had rock hard yolks and the bacon was so dried up I gave up trying to cut it. The receptionist on check-out was much better and did ask if we had enjoyed our stay and apologised for the early start of the builders - though there is little they can do about that ! All in all it was only just OK . So my tips if you must stay here are:- Pay the extra for a larger room (executive or above?) Request a room away from the building work and away from the function room (assuming you are not attending a wedding !) and order items on the breakfast menu that require freshly cooking ie., poached eggs. Alternatively, just stay somewhere else !! Oh a last note on the swimming pool - the last step getting in is really deceiving and is a big drop down (4' 6" end) because of the pattern in the tiling, you think there is another step so its a bit dangerous, I am only 5ft 2" and I went under dropping off the last step. Likewise on the shallow end the mozaic pattern that goes all around looks like a continuation of the pattern, but there is a step ! which my husband stubbed his toe on quite badly. I know, it sounds a bit nit pikky, but there is an accident waiting to happen ( & no lifeguard on duty ).
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- Also Known As:
- Grosvenor Pulford Hotel Chester
- Grosvenor Pulford Hotel And Spa
- Grosvenor Pulford Chester
- Hotel Grosvenor Pulford