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Holiday Inn Garden Court A55 - Chester (West): Traveler Reviews

Call now to book: 877-270-6397 from HolidayInn.com
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  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 12 reviews
12 Reviews
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#19 of 49 hotels in Chester
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  • Rooms: 56
Address:
Gateway Svc Westbound A55
Northop Hall nr Mold
Chester CH7 6HB
England
Check Rates: $105 (£57) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Holiday Inn Garden Court A55 - Chester (West)

( 2-6 of 12 )
“Nice place to stay - but bad dining experience!”

Holiday Inn Garden Court A55 - Chester (West)

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3 of 5 stars
Cheshire, England
Jun 19, 2008

My husband and I both enjoy tracing our family history, but due to a really busy homelife and long working hours we rarely get time to sit and catch up with it. We had loads of notes that needed uninterrupted time so we could write them all up, so decided to go away for a night, book in a cheapy hotel room with our laptops, and spend some quality time catching up with it all. This hotel is about an hour down the road for us - and we stopped en-route in Chester and had a nice lunch by the river, then carried on to the hotel which is in a very easy to reach position on the A55. The plan was to spend the whole afternoon and evening and following morning note writing, then head somewhere further into Wales for the following afternoon.

We often stay at Holiday Inns, and this one didn't look too bad. We booked an executive room with an inclusive evening meal and breakfast, which was £112 for one night for the pair of us.

The fountain outside which looks lovely in the pictures was not working and was full of stagnant water and rubbish which was a shame.

However the staff were friendly, and our executive room was really really nice. It had a double aspect window, there were dressing gowns and slippers provided, a mini bar with free soft drinks and chocolate (thank you Holiday Inn!). The bed was a huge size (and really comfy) and there was plenty of working space for my husband and I with laptops and so much paperwork that it took an overloaded hotel trolley to carry it all in! There is also free wi fi throughout the hotel which was very handy for us.

There was plenty of tea and coffee - and when we ran out of teabags reception were more than happy to give us more. The staff had advised us to book in for dinner which we did - but the whole dining experience left a lot to be desired.

For our starters I ordered bread and oils, and my husband ordered garlic bread. The restaurant was not busy, yet 45 mins later they had not arrived. A waitress told us they would be with us soon, and still nothing appeared. Eventually they gave us a free drink and finally after an hour our breads appeared. Other customers chatted to us and told us the food service is often that bad!

Our main meals arrived, and to be honest I think mine had been cooked and left on the side to go cold while we waited for the breads, and my husband's meat was so undercooked he was scared to eat it (and this is a man who eats anything and everything!).

Puddings were fine - but the whole 'quick' dining experience took well over two hours.

Breakfast the next morning was supposed to be a buffet, but by the time we appeared at 9.00 the buffet had been cleared away even though breakfast is served until much later, and a waitress scuttled off to get us a plate of food each. Breakfast did taste better than the meal the night before!

We passed the cleaners and politely told them we would be in our room until checkout time, and they were more than happy with that and told us not to rush.

Overall I would certainly stay here again, the room was lovely, the staff were friendly and helpful, but I certainly would not eat here again - there is a diner and a McDonalds right outside, and although they are not my preferred choice of foods, they would be if I stayed here!

The hotel is in a great position if you want to visit North Wales or Chester - from leaving the hotel we drove to Anglesey and were there in a remarkably short time. I think apart from us and maybe one other couple everyone was there on business though, and there were lots of conferences going on within the hotel.

Holiday Inn, if you read this, please fix that fountain outside - it looks awful!

  • This TripAdvisor Member:
    • Liked — Our executive room was large, spacious, comfy and had free chocolate!
    • Disliked — The whole dining experience both food and time waiting for it was awful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulieDavies's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: March 12, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, People with disabilities, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $105 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Home from Home”

Holiday Inn Garden Court A55 - Chester (West)

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5 of 5 stars
DUBLIN , IRELAND
May 15, 2008
1/1 found this review helpful

Located just off the A55 this is a perfectly placed hotel for touring North Wales, Liverpool, Manchester, etc.

The welcome at check-in was the warmest I have encountered in a long time, and made all the better with the presentation of a bottle of wine.

My mother's accessible room was right beside the entrance with the restaurant literally across the corridor. All the rooms were well cleaned, and the decor is a few years old but adds to the homely feel.

Every member of staff was friendly and helpful: nothing was too much trouble.

We dined at the hotel restaurant. The menu is very good and reasonably priced for a hotel. My starter (bruchetta) was almost a meal in itself. The menu includes an all you can eat buffet. This comprised a curry, corn beef hash, chicken & leek bake, meatballs, potatoes, chips, rice, salad bar. Truly a feast! The other mains (roast pork, liver, trout) were well presented, ample portions and great value too.

The bar prices too were reasonable. Why can't other hotels follow this model?

Breakfast was better than expected with a wide selection of fresh (not tinned) fruit, and a welcome addition of poached eggs.

Whilst a short stay, this was very enjoyable and I can't wait to return.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — can't find a negative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PATJORDAN's Summary
Date of Stay: May 2008
Traveled with: Family (extended)
Visit was for: Other
Age group: 35-49
Member since: January 15, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $105 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Great Location”

Holiday Inn Garden Court A55 - Chester (West)

Mar 31, 2008

Stayed at this hotel for one night on a business trip. Great location with easy access to the surrounding area thanks to it being on the A55.

Hotel itself is in need of a refurb but it was clean and staff were very helpful although seemed confused when checking in/out.

Rooms themselves were very big with magnificent views over the car park and the A55. Bathroom was also large with a great shower.

Useful place to stay but probably better to look elsewhere for a romantic/dirty weekend away.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bowenp79's Summary
Date of Stay: February 2008
Traveled with: Solo traveller
Visit was for: Business
Age group: 25-34
Member since: March 24, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $105 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Good Hotel”

Holiday Inn Garden Court A55 - Chester (West)

Jun 28, 2007
2/2 found this review helpful

I was looking for a hotel to stay in on my way back to Ireland and this fitted the bill. I had 2 children with me and booked a room with 2 double beds. The room was very clean and comfortable and had all the standard facilities. The room rate was very good but any profits to be made are on the food which was very pricy. The price for breakfast itself was OTT. £9.50 a head, and considering one of the children only had a slice of toast it was the most expensive I've ever paid for. I'll know better next time

  • This TripAdvisor Member:
    • Liked — The room
    • Disliked — Add-on prices for food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharpattack's Summary
Date of Stay: June 2007
Traveled with: Family with teenagers
Visit was for: Other
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Great pool scene, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: $105 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Poor Service lets down the name”

Holiday Inn Garden Court A55 - Chester (West)

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2 of 5 stars
Kent, The Garden State
Feb 14, 2007
2/2 found this review helpful

If you are looking for a Hotel near to the A55 or ideally for Chester Business Park then this location is great .

Sadly the Hotel it's self is one of the old "Post Houses" That Holiday inn aquired and it's in need of a refurb. The rooms are OK but the bathrooms lack the quality of finish oh a Holiday inn Express at half the price.

But the worst thing is the lack of service from the front desk. As the phone in the room was broken I went down to borrow an iorn eventually a call was made to house-keeping and the iorn turned up afrter an hour.!

It was at this point that the Kettle in the room died...back down to the front desk and a request to house keeping for a new kettle this was met with no apology and the guy from the front desk that brought it up was less than happy.

If I had paid for my stay I would have felt overcharged but as my company paid all I can say is make sure it's less than £70 a night as it's not worth more.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas123Kent's Summary
Date of Stay: February 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: February 14, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $105 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com

Reviews of Holiday Inn Garden Court A55 - Chester (West)

( 2-6 of 12 )
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Holiday Inn Garden Court A55 - Chester (West) Also Known As

Address: Gateway Svc Westbound A55 | Northop Hall nr Mold, Chester CH7 6HB, England