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“Safe and Comfortable” 4 of 5 stars
Review of Mercure Chester Abbots Well Hotel

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Mercure Chester Abbots Well Hotel
4.0 of 5 Hotel   |   Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)   |  
Hotel amenities
Ranked #25 of 43 Hotels in Chester
Accra, Ghana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Safe and Comfortable”
4 of 5 stars Reviewed September 3, 2013

A hotel which provides free WiFi is a plus. Breakfast is always excellent and fresh. A 30 minute walk to the City Centre. The receptionists are not always friendly. They should smile more.
The garden at the back of the restaurant is really pleasant and you are bound to see a visiting hare running through the brush.
I didn't have any hygiene issues, bathrooms and toilets were always cleaned.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, September 5, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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804 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 1, 2013 via mobile

So I come here for a wedding and everything to do with the wedding was amazing!

We had a room here which luckily we was the first door on the first floor so we started off happy.

The room was small not worth £60.

Had very basic layout and facility's.

Was woken up by hovering at 3:30am.

Drinks prices are crazy. £5 for a pint, £8.40 for a ameretto and coke.

Breakfast was ok. Standard stuff, coffee, fry up, toast.

The place looks fab! Can't fault anything design and style wise other than the room.

Great staff and friendly service.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, September 2, 2013
Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future.

Yours sincerely
James Lake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 1, 2013

Stayed at this hotel for 2 nights. Had a wonderful time, lovely tidy room and very attentive staff! Breakfast was lovely and a lot to choose from. The pool, jacuzzi and sauna were great to use and topped off our stay. Wouldn't go anywhere else to stay in Chester it's the perfect location as its only a 5 minute drive from the city centre!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, September 2, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

Stayed here with my wife in August. Check in was very quick and efficient , we had a room on the ground floor near to reception which was recently re decorated and although not overly large it did the job ! We had dinner on both nights of our stay and were looked after by phil and clara . Food was delicious and the staff were very friendly. We mentioned to phil that we were thinking about visiting the mercure in Leeds and when we woke up in the morning he had left us the hotel information under our door, thank you ! Breakfast was very nice - lots to choose from and hot food ! We look forward to visiting again soon !

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, September 2, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrexham, Wales, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 30, 2013

It was our first time staying at a Mercure hotel and it wont be the last, we were more than happy with the booking, we found all the staff very friendly, the reception and bar area was very smart. The room was ideal, it wasn't very big, but it didn't need to be, the bed was nice and comfy the only thing I would have chnaged would have been for harder pillows, they were too soft for me, but im being picky.

The facilities were great, gym, pool, spa and sauna, the pool was nice and warm. We booked in for breakfast too, im glad we did, there was plenty of choice.

We both enjoyed our night's stay at the hotel, keep up the great service.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, September 2, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 30, 2013 via mobile

We stayed here for two nights on our recent bus tour. Very pretty hotel but long walk to rooms! Pretty lobby and bar area. Meals were good and staff very helpful! Walk to nearby restaurant is also a good place to eat. Bed was a comfy kingsize however pillows were much too soft. We would stay here again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, September 2, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Chester
#12 Luxury Hotel in Chester
#13 Business Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada

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