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“Well situated to visit nearby places” 4 of 5 stars
Review of Mercure Chester Abbots Well Hotel

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Mercure Chester Abbots Well Hotel
4.0 of 5 Hotel   |   Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)   |  
Hotel amenities
Ranked #25 of 43 Hotels in Chester
Leeds
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Well situated to visit nearby places”
4 of 5 stars Reviewed April 23, 2013

We were given the weekend away by my parents as they were unable to travel so was very last minute. They had got the deal via groupon or some other web deal and we were really impressed. We had dinner the first night as this was included with a bottle of wine. Very good menu and wasn't limited as I'd expected. The room wasn't the biggest but what can you expect when you're getting it a discounted price? Breakfast was good with an excellent choice of food. All in all, a very pleasant stay.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, April 26, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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811 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
3 of 5 stars Reviewed April 22, 2013

Friendly and homely but a little out of the w
Ate lunch, bar snack and breakfast at the hotel and all were good.

If you don't need or want easy access to the City sights and sounds this could be the one for you.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, April 23, 2013
Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. For easy access to the Roman city and all its sights, its easier, quicker and cheaper to take the Park and Ride into town as opposed to trying to find a car park in the city centre and paying the high cost of leaving your car. The Park and Ride is next to the hotel…….

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future.

Yours sincerely
James Lake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 21, 2013

Read reviews and booked deal dinner bed and breakfast for £180, room only would be £91.
Only to discover a limit on menu spend of £22 each when i was seated at my table !NEVER READ ANYTHING ON WEB SITE REGARDING A LIMIT.
Menu was very poor for a Four Star Hotel, something straight from a Yates Wine Lodge or Weatherspoons.
So on that basis it made Breakfast very exspensive at £45 EVEN THOUGH IT WAS A GOOD BREAKFAST !
STAFF WERE HELPFUL AND FRIENDLY !
But overall was dissapointed with room which was more Travel Lodge than 4 Star and the Price for deal was well overpriced .
Iwould not recommend it for the money as im sure there are better quality hotels for similar money, shame really.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, April 23, 2013
Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence. It is however standard practice for hotels to include a table d’hote dinner as part of a dinner inclusive tariff and give guests the opportunity to upgrade to the a la carte menu.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future thus allowing us the opportunity to restore your confidence in us.

Yours sincerely
James Lake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chalais, France
Top Contributor
114 reviews 114 reviews
84 hotel reviews
Reviews in 72 cities Reviews in 72 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed April 20, 2013

The hotel is in a reasonable location, the restaurant is extremely good with a good menu. The reception area and staff all friendly as was the bar staff.
The rooms do need an upgrade they appear dated and badly in need of a revamp, the bed was comfortable and the room reasonably clean. There was a problem with the room keys the second night, they failed to work which meant a return trip to reception to be re validated.

Room Tip: If you have business in chester then this hotel will be ok
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, April 23, 2013
Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

We are working through a programme of decorations in the hotel and I can only assume that your bedroom was one of the ones that have not been complete. Perhaps when you are next in the area you could contact me personally and I will ensure that you receive one.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future thus allowing us the opportunity to restore your confidence in us.

Yours sincerely
James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 16, 2013

We stayed here over the weekend 12th April 2013 and have to say the experience was entirely enjoyable. The hotel rooms were clean and spacious and the staff were extremely courteous. We were made to feel very welcome in the hotel and the food was also delicious.
As part of the weekend myself and the rest of my party enjoyed Spa treatments which were perfect, completely relaxing and the two ladies that performed the treatments were polite and friendly. They made the weekend extra special with the great service they provided. The other leisure facilities at the hotel including the pool and saunas were all well maintained and clean. I would definately recommend this hotel to anyone looking to have a relaxing and enjoyable break.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, April 18, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2013

From the moment we arrived we found the staff attentive and helpful. The meal we had was excellent and the service very good. We have to say though the bar prices were a bit steep, even for someone from the south.
We would definitely stay here again.

Room Tip: Choose the top floor.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, April 15, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 8, 2013

Stayed here when it was remade Jarvis.good position as it is a short walk to the park & ride which takes you straight into Chester. In area is a nice walk along canal side, the hotel is easy to find and good access to car park. Friendly staff ,good pool and leisure facilities.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, April 10, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Chester
#12 Luxury Hotel in Chester
#13 Business Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada

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