I stay in the Chester/Wrexham area on business on frequent occasions and this was my first stay at this particular hotel but I'm afraid to say my overall impression was average at best.
I would normally write a review by highlighting the positive experiences first but there weren't many of those!
One of the biggest concerns raised its ugly head before I even got to the hotel - as I was unfamiliar with the location I followed the directions on the hotel web-site (I don't have a sat nav device) and their directions are inaccurate! They advise to leave the A55 at junction 2 but that is wrong - you actually need to leave the A55 at junction 40. Not a good start and such a basic error.
The check-in process was painfully slow, there was a queue of people waiting and yet there was no sense of urgency shown by the staff member, and no apology offered for the delay.
The bedroom itself was adequate, although the door to the room seemed on the small size but this may be a symptom of the cramped area immediately beyond it. The bathroom was a touch on the small side - OK if you're staying on your own though. The bed was fairly comfortable and the pillows were good. Wifi was available in the room but it required a code, which was not offered to me at any point.
I didn't eat in the hotel but did go into the bar area for a drink later in the evening - unfortunately there were no members of staff present at that time and I had to go searching for one (despite there being 3 members of staff behind the reception counter at that point, in line of sight of the bar area where I was stood waiting). When the staff did turn up, they were very pleasant to be fair and the service from then on was fine.
My overall impression was therefore on the negative side - I think there are several better alternatives to stay at in the area and so I won't be staying here again.
- Also Known As:
- Ramada Chester
- Chester Ramada
- Official Description (provided by the hotel):
- Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more less
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