I stayed for 3 nights as part of a conference, and took my 8-month old baby.
I e-mailed beforehand, asking whether they could store medications and possibly some food for him. The reply came back quickly, that they would happily store both food and medication, and where they would do this.
On arrival, they were as good as their word, and the staff were very obliging, getting the medications and food out for us whenever we asked. I was alone with my baby for the first night I stayed there, and one member of staff even held my baby for me as I administered his medication.
Every interaction with the staff was positive: they were always helpful and polite.
Breakfast was fantastic and plentiful: an array of continental, cooked (including vegetarian, which makes a nice change) and porridge, and plenty of a variety of fruit juices. Tea and coffee were good. Staff willingly provided a high chair for my baby.
Dinner was also great; with a good choice and high-quality cuisine.
The conference lunches were variable: from excellent to poor.
The downside of the stay? As others have previously noted, the décor is tired; there are strips of gaffer tape across some of the hall carpets.
On the first night, I took baby to our room to find it a sweltering 25 celcius, despite the radiator being cold and both windows open. The fan provided was broken. I called reception, and a staff member searched empty hotel rooms to provide a replacement. This enabled the area around my baby's cot to cool to 22 celcius, which was a bit better. I would expect air conditioning in a 4-star establishment.
The next morning, I noticed that there are hot pipes around some of the walls just above the skirting board. This explained the heat source, and provided a concern that my child could have crawled and burned himself on them, as they were not boxed off, nor was there a warning that they were there at all. This could well be a health and safety issue.
The room was small, but that wasn't important to me; storage was a drawer and a hanger for a few items. Again, this was not what I came for, so that didn't matter.
As I was staying as part of a conference that lasted for 3 days and 3 nights, bringing in a nice bit of revenue, I thought that they could have made a bit of an effort with the check-out time in my special circumstances. I asked whether my sister and baby could stay in the room until the conference ended at 4pm (check out is midday). I was told that there would be a £10 charge per hour or part thereof. I found a hotel which charges for rooms by the hour to be a little unsavoury!
Overall, the staff made it a very positive experience, but the hotel itself could do a lot to be improved.
- Official Description (provided by the hotel):
- Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more less
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- Also Known As:
- Ramada Chester
- Chester Ramada