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“Great Place really friendly” 5 of 5 stars
Review of Holiday Inn Chester South

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Holiday Inn Chester South
3.0 of 5 Hotel   |   Wrexham Road, Chester CH4 9DL, England (Formerly Posthouse Chester)   |  
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Ranked #23 of 45 hotels in Chester
Winchester, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great Place really friendly”
5 of 5 stars Reviewed November 8, 2013

Overall a great place to stay, easy to find with ample parking. Reception staff are genuine, friendly and helpful. The health club was lovely and clean and spa was great. Dinner was tasty and service quick although the hotel was full. Will be back!!!

Room Tip: If you have difficulty walking inform the hotel before as some off the rooms are quite a walk
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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519 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jersey
Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 5, 2013

My room was a little dated and with some area looking a bit battered but the bed was really comfy and you always have a choice of pillows at Holiday Inn, which I really like. Staff were very helpful and check in was swift and efficient. The room was very cold and none of the heating was working; not the radiator, aircon or towel rail.... By the time I realised, I couldn't be bothered to change rooms.
Again, only one electrical socket where I had to keep swapping chargers etc; come on guys, at least swap it for a double!!
Breakfast was ok, plenty of choice and I really liked the pancake machine!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Chester South, responded to this review, November 20, 2013
Dear Linda1892,

Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of staff services, comfortable bedding and the breakfast quality. I am sorry about not having enough electric outlet as well as the cold temperature in your room. Please accept our sincere apologies for any inconvenience or discomfort it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
1 review
1 of 5 stars Reviewed November 3, 2013

This hotel was clean, tidy and very efficient. The rooms are very simple though and I wouldnt recommend them. The staff were excellent though and helpful in all ways. The breakfast was simple and I have had mufh better. I would have expected better for the price.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Chester South, responded to this review, November 19, 2013
Dear panfluffy,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 30, 2013

We stayed here for 3 nights recently with our 2 children and thought it excellent value for money. Yes the exterior looks like a dated motel but inside the furnishings are clean and bright. Staff were incredibly helpful and friendly and when I realised I,d forgotten a facecloth one arrived at my room even before I,d walked back from reception. How,s that for good service ? We had two single beds in the room for kids which is much better than the usual double sofa bed in family rooms. We all slept soundly because of the sliding wooden shutters so there is no road noise or light from outside. Unusually it was also possible to turn off the radiator in the room to stop the room overheating. The breakfast buffet had a wide choice of food and the pancake machine was a real hit with the kids. The swimming pool too was never overcrowded, a great size and and depth and changing rooms were clean and modern. Considering what we,d paid and what we had expected we were really impressed and I think it would be hard to beat if you want a base in the area for a few days.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 28, 2013

We stayed at this hotel on a DBB and tickets to Chester Zoo package, booked directly with Holiday Inn, which was brilliant value for money and close to the zoo. When I made the booking I told them it was my daughters birthday that weekend and the staff really went the extra mile to make my daughter birthday extra special. They left balloons and a card in the room and on our table in restaurant. The food was good and the drinks not over priced. The leisure facilities were good and more importantly all clean. Our room was a decent size family bedroom. But it was the service of the staff that made our weekend away so lovely. They were all very friendly and welcoming. I agree with other reviews that the exterior of the hotel could do with a face lift but please do not judge the hotel by it's first impressions. Inside it's clean and fairly modern. I would definitely recommend this hotel for a family weekend away in Chester.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 26, 2013

Was expecting a little more from this hotel, it being a Holiday Inn as compared to the Chester Holiday Inn Express, which I satayed in the previous month.

On driving up to the hotel, first impressions were that it looked a bit shabby and run down and could do with an exterior face-lift.

Interior of the hotel was OK, as was the breakfast, but by the time I went into the dining room, there were not many tables left which were ready for me to sit down at as many still had the plates etc from previous diners, still not cleard off.

Location is a few miles outside the city centre, so a car is essential.

Will not be staying here again.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Chester South, responded to this review, November 12, 2013
Dear Andy_and_Mark,

Thank you for taking the time to provide feedback on your stay. It is unfortunate that this experience was not in line with what you've come to expect from the Holiday Inn name. We take all of the reviews we received very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 21, 2013 via mobile

I travelled for 12 hours to get to this hotel. Arriving at 18:30 I was very hungry and thirsty. Couldn't get a seat in the restaurant until after 20:30 so went to the bar to get a drink and some bar food. I queued for 20 minutes before giving up and going to my room - the bar man was making smoothies or milk shakes, individually, for a large group of kids who were in the bar area.
My room was at the opposite end of the building from the reception and it seemed like I had to walk for ages to reach the room.

Receptionist was very sympathetic to my situation but there was nothing she could do about it.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Chester South, responded to this review, November 5, 2013
Dear Ray C,

Thank you for bringing your experience to our attention. I apologize for the issues you encountered with the bar service and room allocation. Your comments are important to us to ensure we are constantly focused on improving our service and we hope we can demonstrate to you our commitment to value and service.

Again, thank you for your valuable feedback. If your travel brings you to the area in the future, we hope you give us another chance.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Chester South

Address: Wrexham Road, Chester CH4 9DL, England (Formerly Posthouse Chester)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chester South 3*
Official Description (provided by the hotel):
Following a recent 1 million refurbishment the Junction Restaurant and Terrace Bar are now contemporary style. All public areas and bedrooms have full air-conditioning and Wi-Fi access has been installed. The hotel is non smoking. The Holiday Inn Chester South is ideally situated on the edge of the Roman City of Chester, located just off the A55 adjacent to Chester Business Park. This Chester hotel offers 143 bedrooms, all with Wi-Fi access. In an excellent location for both business and leisure visitors alike. Benefiting from immediate proximity to Chester and its attractions including Chester Races, Grosvenor Museum, Cathedral, Chester Zoo, Cheshire Oaks Outlet Village and Blue Planet Aquarium Holiday Inn Chester South provides an ideal visitor base, with a choice of accommodation including Standard, Executive and Accessible bedrooms.The Holiday Inn Chester South combines an excellent range of facilities for both Business and Leisure travellers including Kids Stay & Eat Free*. The hotel has a fully air conditioned gym, 15m heated swimming pool, sauna and jacuzzi. Restaurant and Bar serving food and drink throughout the day and 24 hour room service. *Terms & Conditions apply. Please note that the hotel does not have a lift and the Restaurant, Function Suite and meeting rooms are allocated on the 1st floor.For accessible room contact the hotel direct. ... more   less 
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Also Known As:
Holiday Inn Chester South Hotel Chester
Chester Holiday Inn

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