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“Very good hotel” 4 of 5 stars
Review of Holiday Inn Chester South

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Holiday Inn Chester South
3.0 of 5 Hotel   |   Wrexham Road, Chester CH4 9DL, England (Formerly Posthouse Chester)   |  
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Ranked #22 of 44 hotels in Chester
Nuneaton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Very good hotel”
4 of 5 stars Reviewed January 17, 2012

This hotel doesn't look much from the outside - but don't be put off! When inside the hotel is lovely. Rooms really spacious and good value. We booked in the restaurant for the evening meal and it was excellent. Service was great. A very positive experience all round.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren C, General Manager at Holiday Inn Chester South, responded to this review, January 19, 2012
Dear Cheekygirls94

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Holiday Inn Chester-South depsite the external impression of the hotel, this is something we are very aware of and have had numerous discussions around the feasability of improving it

We all look forward to welcoming you back again soon.

Kind regards

Darren Cooke
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Stafford, United Kingdom
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 8, 2012

We attended here for a family package weekend for adults during the new year. This included parking, check in, double rooms, breakfast and dinner on both days. The staff delivered excellent service, attention to detail and the food 'good British food'. You need only your gym n swim wear! The staff in all areas of this hotel were fabulous. The park and ride opposite also a great facility to head off into Chester. Don't hesitate it - Book it!! Well Done Chester South - Thanks.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren C, General Manager at Holiday Inn Chester South, responded to this review, January 11, 2012
Dear F1RNY

Firstly, thank you for taking the time to write a review following your recent stay at Holiday Inn Chester-South. I am delighted that you enjoyed your stay with us, thank you for your kind words; I will ensure these are shared with my team. Once again, thank you and my team and I hope that you return in the not to distant future

Kind Regards

Darren Cooke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 2, 2012

This hotel is in a perfect location, with easy access to Cheshire oaks, Liverpool and a park and ride to Chester city centre was literately 30 seconds down the road.

We stayed in the executive room and were very impressed with the staff and service. They could not do enough for you.

The rooms were clean and tidy.

We ate in the restaurant one night and the food was lovely, again the waiters and waitresses were willing t help with everything and couldn't do enough for you.

The pool facilities were clean and safe, the jacuzzi and sauna are definitely worth a visit.

We would stay here again.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren C, General Manager at Holiday Inn Chester South, responded to this review, January 11, 2012
Dear jb_jm

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Holiday Inn Chester-South and look forward to welcoming you back again soon.

Kind Regards

Darren Cooke
General Manager
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Oxford
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2012

Stayed 3 nights over Christmas and found it a very enjoyable experience.
Staff were extremely efficient, especially in the restaurant, and all our requests were actioned, for example we asked for an ironing board and iron and they were in our room very quickly.
Rooms were clean. Beds were comfortable and we had a HD plasma TV.
Food was of a high quality. We were initially worried about what our Christmas lunch would be like, but we needn't have worried. Staff in restaurant were also very friendly and helpful.
Good sized pool and adequate gym. Would thoroughly recommend this hotel.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren C, General Manager at Holiday Inn Chester South, responded to this review, January 11, 2012
Dear Emily M

I am delighted to read that you enjoyed your Christmas Break at Holiday Inn Chester-South. We are committed to running a hotel that guests love and from your kind words it appears we are on the right track. Thank you once again and hope you return soon.

Regards

Darren Cooke
General Manager
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Preston
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 31, 2011

The hotel is conveniently located next to the motorway network so a handy location for days out if needed. No noise from the motorway also, which was a bonus. A nifty little "park and ride" facility is also a couple of minutes walking distance from the hotel and regular buses run to the city centre which is about 15 minutes away, costing £1.70. The hotel itself is clean and generally well maintained. There is a lovely gym which boasts a swimming pool and jacuzzi. I noted all areas to be clean, tidy and well-presented at 7am. All staff were helpful and pleasant and reception was tidy and inviting. A couple of minor issues for us, in that the sink was blocked in the bathroom and there was a slight pungent odour which was permanent. The smell was consistent with there having been a previous water leak. I would recommend a stay here, however, before booking guests should consider that the hotel is in a semi-rural location and no pubs or eateries are nearby. You will need the use of a car or taxi when dining outside of the hotel.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren C, General Manager at Holiday Inn Chester South, responded to this review, January 11, 2012
Dear Hotpants 1972

Thank you for taking the time to write a review about your recent visit to at Holiday Inn Chester-South. I’m delighted that you enjoyed your stay and I have noted your comments about bathroom odours, I will be discussing with my housekeeping and facilities team your comments to improve this issue.

Regards

Darren Cooke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 29, 2011

Me and my boyfriend stayed here on December 28th for his birthday. Holiday Inn is about 5 mins from chester town, but u could easily catch the park and ride bus which is over the road and costs £1.70 return, if u want to go shopping in the day, the last bus is at 6pm. The Hotel is ideal for 1night, pleasant service and the rooms are ok. WE stayed on the ground floor, room 114 ! The room was very tidy, and had a tv and bath. No hairdryers ! The bed is not 2 comftarble If u want a taxi 2 town in the evening it costs about £6.50. If u are staying one night at chester, this would be an average hotel 2 stay at. Cost us £50 for the room for 1night, breakfast not included.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren C, General Manager at Holiday Inn Chester South, responded to this review, January 11, 2012
Dear AnonaWales

Thank you for taking the time to write a review about your recent visit to at Holiday Inn Chester South. I’m delighted that you enjoyed your stay with us and I have noted your comments, which we are addressing, I am committed to improving the standards of service and product and feedback such as yours is fundamental to this undertaking.

Regards

Darren Cooke
General Manager
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Swansea Wales UK
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 21, 2011

I stayed at the Holiday Inn Chester for 1 night whilst on business. The hotel is in a very convenient location, close to major roads, but was far enough away for the noise not to become and issue.

I was checked in very quickly and given a voucher for a free drink at the bar, and money off food, as I am a member of the priority club rewards scheme. My room was on the ground floor, but was a long way from the reception and bar. When I say long way, I mean a long long way, through a maze or corridors.

Once I had found my room, I found it to be clean and well laid out. The room had a safe which is always handy to store the laptop, and a nice flat screen TV. Wifi access was available but was not free. This is a real annoyance as many hotels now include this in the price.

I did not have a chance to use the facilities or eat within the hotel, but I had a restful nights sleep and would stay there again.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren C, General Manager at Holiday Inn Chester South, responded to this review, January 11, 2012
Dear Avidmerrion

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Holiday Inn Chester-South and look forward to welcoming you back again soon.

Regards

Darren Cooke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chester South

Address: Wrexham Road, Chester CH4 9DL, England (Formerly Posthouse Chester)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chester South 3*
Official Description (provided by the hotel):
Following a recent 1 million refurbishment the Junction Restaurant and Terrace Bar are now contemporary style. All public areas and bedrooms have full air-conditioning and Wi-Fi access has been installed. The hotel is non smoking. The Holiday Inn Chester South is ideally situated on the edge of the Roman City of Chester, located just off the A55 adjacent to Chester Business Park. This Chester hotel offers 143 bedrooms, all with Wi-Fi access. In an excellent location for both business and leisure visitors alike. Benefiting from immediate proximity to Chester and its attractions including Chester Races, Grosvenor Museum, Cathedral, Chester Zoo, Cheshire Oaks Outlet Village and Blue Planet Aquarium Holiday Inn Chester South provides an ideal visitor base, with a choice of accommodation including Standard, Executive and Accessible bedrooms.The Holiday Inn Chester South combines an excellent range of facilities for both Business and Leisure travellers including Kids Stay & Eat Free*. The hotel has a fully air conditioned gym, 15m heated swimming pool, sauna and jacuzzi. Restaurant and Bar serving food and drink throughout the day and 24 hour room service. *Terms & Conditions apply. Please note that the hotel does not have a lift and the Restaurant, Function Suite and meeting rooms are allocated on the 1st floor.For accessible room contact the hotel direct. ... more   less 
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Also Known As:
Holiday Inn Chester South Hotel Chester
Chester Holiday Inn

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