My boyfriend & I booked to stay in this hotel for my birthday and we had a Silverfox voucher to get 2 nights for the price of 1. We phoned the hotel directly to book it & received a confirmation letter that we had a superior double room reserved. We phoned again to check the rate & were told it was £60 for the Friday & £80 for the Saturday. With our 2 for 1 voucher we were expecting to pay £80 for our weekend.
When we arrived the room we were given was absolutely tiny! We were not even convinced the bed was a double. To make matters worse 1 side of the room had a sloping ceiling so you could only stand on 1 side of the room. There wasn't even a wardrobe to hang our clothes. To get in the bathroom you had to squeeze in then shut the door to be able to get to the sink or shower. When we went down to reception to ask if we were in the wrong room (bearing in mind we'd been promised a superior double) we were told there were no other rooms available & that we wouldn't notice the difference even if they did move us.
When we checked out we were told our bill was £109. Apparently this is the rate they charge if you have a 2 nights for 1 voucher (surely not 2 nights for the price of 1 then?!) We explained that this was a bit steep for the room we were in & it was agreed we would pay £98, which was the price of a standard double.
For what this hotel is we thought it was very over priced. On the plus side, thankfully our room was reasonably clean, the breakfasts were good and on the whole the staff were pleasant. It's a good location for getting into Chester but with plenty of hotels/guesthouses on this road I would be tempted by one of the others next time, which I'm sure would be the same quality for much cheaper.








