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“i love this place” 4 of 5 stars
Review of Doubletree by Hilton Chester

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Doubletree by Hilton Chester
4.0 of 5 Hotel   |   Warrington Road | Hoole, Chester CH2 3PD, England   |  
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Ranked #17 of 46 Hotels in Chester
Certificate of Excellence 2014
somerset
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“i love this place”
4 of 5 stars Reviewed July 26, 2009

we stayed here for two night when visiting Chester. The bed was huge and comfortable everything you could want was in the room. Although the breakfast was expensive I thought it was very good and the 3 course dinner was really lovely. All the staff seemed very friendly and helpful, my only gripe was that they were so tight with the tea and coffee in the room although you can ring down for more,luckily I always take some with me.
The bus stops just outside the main gates and runs every 30 minutes so I think it is an excellent location.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,809 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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Manchester, UK
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 24, 2009

Stayed at the hotel for one night to attend an event in Chester. Was a little anxious that as it was Chester races it would be very noisy but it was quiet. Rooms have been refurbished well but are a little on the small side. Bathroom clean and with everything you would expect. The warm cookies on arrival were a nice touch. Staff friendly and helpful. The only downside is that the breakfast is not up to standard as other reviewers have noticed. The selection of hot food is fairly limited for the £15pp and is not value for money. There was limited selection for vegetarians (would be nice to be able to order a veggie sausage etc as you can at Carden Park, one of the other nearby hotels). The plates, serving spoons etc were burning hot. However although there is small room for improvement it didn't spoil an otherwise good stay. Would recommend the hotel but if you have other options for breakfast I'd take those!

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toulouse, France
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed July 21, 2009

Stayed here for our friends wedding. Hotel was great, very modern and comfortable - the bed was amazing! All staff were friendly, really do not have any complaints about this hotel and would definitely stay again.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Yorkshire
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 19, 2009

Whilst located on the outskirts of Chester, the benefit is that it is situated in stunning well kept grounds. Works were ongoing with the addition of a Spa, although this was not intrusive in any way. The main original buiding was impressive, but the contrast was significant on entering reception which was cold and clinical in its layout. The rooms were well equipped, comfortable and finished to a high standard, although the bath was very badly pitted in several places only some of which seemed to have been subject to a token gesture to repair/cover. The spotlight over the bath also wasn't working, making bathing a somewhat seedy experience. Whilst acknowledging the limitations attaching to a buffet breakfast, the offering here was very much at the lower end of expectations. Finally on checking out, the problems with the bath were mentioned and responded to only by way of an acknowledgement without apology. More positively, the pricing was competitive.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bristol
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 14, 2009

The reception area is huge and modern The check in was quick and the warm cookie was a nice touch. Our room was on the ground floor, with a view of the building site, nice! Massive comfy bed, although some of the pillows were a bit smelly, they brought new ones to us when we told them the next morning. The toiletries were a nice touch, facial wash and nice soap and got replaced the next day too. There is no where to put your clothes! A very small wardrobe and thats it, they had to stay in the suitcase.
Wet patch on carpet next to fridge, did mention it to reception but nothing was done.
Didn't have breakfast at it was £15 per person.
Would probably stay again as its proximity to Chester is very good.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tony004, General Manager at Doubletree by Hilton Chester, responded to this review, July 22, 2009
Thank your for your positive feedback. In relation to breakfast price and also feedback given in earlier reviews, we are constructing a new buffet bar in-order to present our hot/cold food in more professional way which will help both in efficiency/presentation and food served at the appropriate temperatures HOT & CHILLED. We have also reduced our price to £12.95 until the new system is in-place. Thank You again for your comments.
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manchester
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 28, 2009

Stayed here 27th june 2009 with 3 friends as we were going to chester races.The outside of the hotel was fab huge gardens ,fountains and gazebos. Reception area was packed but we were dealt with quickly and efficiently, we were early by 2 hours for check in but as we had pre paid we just signed in so we didnt have 2 do it in the evening. All the public areas in the hotel were immacculate and you could tell it had recently been renovated to an excellent standard. Rooms were huge ,clean, bright and airy, with 2 single beds(which were soooooo comfy ),flat screen wall mounted tv, desk area, mirrored wardrobes(with tea and coffee making facilities in),chair and randomly a leather lounger 2 !!!!!!!!!!!!. The bathroom was lovely too with amazing power shower. Really couldnt fault this hotel for the money and itwas only £6 pounds to the racecourse too. We will definately be returning next year .

  • Stayed June 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tony004, General Manager at Doubletree by Hilton Chester, responded to this review, July 2, 2009
Thank you for your kind comments and hope to be service again soon! Hopefully when our New Spa/Club open's in November 09.
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Haywards Heath
Top Contributor
128 reviews 128 reviews
124 hotel reviews
Reviews in 79 cities Reviews in 79 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed June 21, 2009

A trip to the north to see relatives gave me the opportunity to stay in this new (ish) Doubletree property. The family is in Liverpool, so the hotels location, by the end of the M53, which takes you direct to the Mersey Tunnel, was good. The room rate was attractive so I decided to sample the property.

Hilton have done a good job with the renovation of this property. They've taken Hoole Hall and done a great job of adding plush rooms, a nice restaurant, and a yet to be completed health club. The hotel is inviting when you drive in with a nice small lake, complete with fountain, and a smart looking building.

Check in was quick and efficient, but my room was pretty much as far from reception as you could go. My car was parked right outside my room, but there is no access to the rooms other than by the front entrance, so it was a long long walk to go from room to car and vice versa. A side entrance would be useful!

The rooms, as with the rest of the hotel, are new. Colours are browns and beiges, and fittings, linen and furniture are all as you would expect in a new hotel. The room was cosy - there was not a lot of space to move. The bathroom was more spacious with soft, plush towels. Free internet in the room was a nice bonus. Lets see this more often at other Hilton properties.

The only major criticism I had was breakfast. For me, this was complimentary. But it was disappointing. Not horrible, but not exceptional either. The selection was poor, and buffet selection of hot dishes was anything but hot. The eggs were hot, but the fried bread, sausages and bacon were all cold. The toast, which was served by the waiting staff on demand, was also cold, and rather rubbery. Despite asking for white toast, I was served a mix of white and brown toast. Sauces were not readily available either, and the continental selection was pathetic.

The length of the paragraph on breakfast shows that we always dwell on negatives, and it is a shame that breakfast was disappointing as the rest of the hotel was superb. I would not hesitate to recommend, but would encourage Hilton/Doubletree to sort out breakfast!

  • Stayed June 2009, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony004, Genereal Manager at Doubletree by Hilton Chester, responded to this review, July 2, 2009
Thank you for your feedback both positive and negative. We note your comments relating to breakfast and also from other guest comments in reletion to this. It has been my personal priority and my senior team to improve both the quality and service and hope your experiance next time will be of the high level you and my team expect.
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Additional Information about Doubletree by Hilton Chester

Address: Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International

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