although we have been to this hotel before and were very happy, this time we discovered the curtains on the floor and nobody had bothered to do anything about it. had the room been checked it would have been picked up. although we were assured by phone that the hotel had the mattress toppers which are commonplace at other doubletree, we did not get them, the beds were very hard and complaints fell on deaf ears.My bed although single in size had a king size duvet which I used double and slept on top but the bed was still uncomfortable. No toiletries, we asked the cleaner but didn't get any we rehung the curtains ourselves at midnight after several calls to reception. The careline number given out to guests is never answered. On departure I suggested that they check the beds and curtains as our concerns had been ignored only to be told that there should have been mattress toppers and she couldn't understand why the curtains fell onto the floor. the bed was pushed against the window and the curtain rail had no end stops. I was then told the problem was that we had asked for a twin room so the king size bed had been separated into two singles. The room we booked and paid for was a superior twin plus not a broom cupboard.
- Official Description (provided by the hotel):
- Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more less
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- Also Known As:
- Doubletree By Hilton Chester Hotel Chester
- Hilton International Chester
- Chester Hilton International