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“Could do with a refurb!!” 3 of 5 stars
Review of BEST WESTERN Westminster Hotel

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BEST WESTERN Westminster Hotel
3.0 of 5 Hotel   |   City Road, Chester CH1 3AF, England   |  
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Ranked #33 of 46 Hotels in Chester
Caernarfon, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“Could do with a refurb!!”
3 of 5 stars Reviewed August 19, 2013 via mobile

The location is good and the staff are really friendly but this hotel could do with being refurbished if I'm being honest and the rooms were really tacky, I would recommend that the Queens or the King's at the Queens is much better if you like stsying wigh best Western hotels.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Westminster Hotel, responded to this review, September 7, 2013
Dear James C
Thank you for the posting, I can assure you we here at the hotel operate a rolling review and improvement plan and are aiming to have rooms refurbished and updated as quickly and efficiently as possible. Thank you for the comments on our staff i will pass them on.
We hope that you will visit us again.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

Traveler rating
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    147
    85
    66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
1 review
5 of 5 stars Reviewed August 18, 2013

We stayed with a tour and woke up every morning to aroma of a great breakfast the housekeeper always greeted us with big smile and always chatted the room was lovely clean towels always provided 229 was a pleasure to stay in and Danny (girl) hats off to you

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Westminster Hotel, responded to this review, September 7, 2013
Dear Lneaven
Thank you for your lovely review, I will make sure your comments are passed on especially to Danni. We hope you will return to Chester and visit us again soon.
Kind Regards
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delvin
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 15, 2013

I was delighted getting a good deal of €59 for double room for 1 night with no breakfast but now I have experienced the hotel I believe I was ripped off. The room smelled of paint, so we left window open all night. There was drilling outside our door at 8 am as there was renovations across from our room. The bath panel (wood) was rotting and splints sticking out. Depressing overall.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Westminster Hotel, responded to this review, September 7, 2013
Dear Delvindeedoll
Firstly I would like to apologise it does disappoint us when we receive negative reviews, I have investigated with the maintenance team that were here at the hotel, it is unusual as all our staff are aware of timings for certain jobs, unfortunately this was an emergency repair which had to be attended to I do sincerely apologise that this disturbed you. I have also checked your booking and had the bath panel replaced in the room you stayed in and revisited with the housekeeping team to make sure they are noting and informing our in house maintenance of defects. We hope you would revisit to give us chance to prove that service and quality is of paramount importance.
Kind Regards
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birmingham
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 10, 2013

What a suprise after reading reviews was not looking forward to visit. Was wonderful fantastic room 208 lovely staff and food. had the bed breakfast 3 course meal deal £89 and free bottle of wine handy for the town which is 10 min walk would love to stay again very clean hotel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Westminster Hotel, responded to this review, September 7, 2013
Dear SmithyBirmingham
Thank you for your kind review and comments, we are very happy that you enjoyed your stay, we look forward to welcoming you back to the hotel soon.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morecambe, United Kingdom
Top Contributor
87 reviews 87 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 8, 2013 via mobile

Located within walking distance of the train station, parking in a railway yard close by.
Rooms clean but dated.
Restaurant can be expensive and our waiter kept up a disappearing act prefering to walk out the front door and stay away for ages.
Our room overlooked a dingy, dirty roof complete with somebodies worn underpants !
Other local hotels looked better.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston,lancs england
Top Contributor
69 reviews 69 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed August 6, 2013

Maybe we were just unlucky a party of three couples and we all had rooms we described as tired and tiny.The rooms bore no resemblance to the ones depicted on the website and luckily we were only staying one night so put up with it.General areas were fine and the breakfast was good. Location was good near railway station and walkable to town centre and racecourse.Some good pubs and eateries by the canal 3or 4minute walk away in direction of town centre,

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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 5, 2013 via mobile

Booked for 3 nights for 10 of us for our race weekend, read some of the reviews on here and was quite worried!
This is a great, clean, welcoming hotel and the staff are very friendly and couldn't seem to do enough for our group.
The rooms were clean, bedding was clean, rooms cleaned every day and fresh towels. Breakfast was great, about a 7 min walk into town depending on how fast you walk ( slow stroll for us).
Cannot fault this hotel at all and will definitely return!!
Car park at back of hotel £3.50 for 24 hour but you have to renew your ticket at midnight!!
Car park at the pub nextdoor £5.00 for 24hour renew ticket at 8.00 am

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Westminster Hotel

Address: City Road, Chester CH1 3AF, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #33 of 46 Hotels in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Westminster Hotel 3*
Number of rooms: 75
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Also Known As:
Best Western Chester
Chester Best Western

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