I have just returned home after spending Christmas at this hotel , I was thinking of going elsewhere but my friend came to this hotel last year and said it was fantastic, she said the room last year was cramped and did not have a wardrobe so I paid an extra £80 for an '' executive twin '' the first night sleep was intolerable because the room was so hot , I would have needed a wrench to have turned off the heat, when I went to reception the next morning I was told that so many people had said their room was freezing that the heating had been left '' full on '' but they did turn off the radiator in my room, I had ordered pink champagne for Christmas morning [ it is my treat for me, The bottle that they actually bought to me was pink vino spumanti rose' I went to reception and was told that because the pink champagne is £45 a bottle they thought I would much prefer to pay £19 ....... how dare they!!!!!!!! I knew the champagne I ordered would be over £40 that was my choice, the food during the christmas period was good except the last night where there was no choice ..... beef or beef, I dont eat meat , so I just had vegetables I certainly would not go to this hotel for another Christmas, apparently since last Christmas it has changed management, when I paid my bill I found it was made out in my friend's name.....unbelievable
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- Also Known As:
- Best Western Chester
- Chester Best Western