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“Nice hotel & staff, a little dated in furnishings!” 4 of 5 stars
Review of Rowton Hall Hotel

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Rowton Hall Hotel
4.0 of 5 Hotel   |   Whitchurch Road | Rowton, Chester CH3 6AD, England   |  
Hotel amenities
Ranked #2 of 45 hotels in Chester
Leeds, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Nice hotel & staff, a little dated in furnishings!”
4 of 5 stars Reviewed April 8, 2013

We recently had a KGB weekend deal at Rowton Hall Hotel. The voucher stated 'junior suite', and, if this is what we were allocated, it was a rather small room on the second floor with no lift... However, the room was clean and comfortable, albeit quite small. The bedroom furnishings were a little old & dated, but the towels & robes were good. Our treatments in the spa were ok, and dinner on the first night Friday 5th April) was very good. As others have stated- drinks are over-priced. Coffee in the lounge was hilarious- served by a very young man holding the tops of two cups (no saucers) and slopped down the sides! A more senior person did, however, resolve this misdemeanor and serve jugs of coffee with cups & saucers. There was no hot water on the Sunday morning, and the cereal & fruit buffet was a bit lacking- had to ask for refills of fruit salad, etc. The buffet would have benefited from the addition of granola, nuts and seeds.
All-in-all, quite a pleasant stay, but slight improvements to room furnishings, room size, drinks prices and breakfast buffet would make it even better.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this review, April 9, 2013
Thank you for your review and we are delighted that you enjoyed our spa treatments and also your evening meal.

We apologise for your lack of water, our maintenance department have now resolved this issue.

Thank you also for your valid suggestion about adding granola, nuts and seeds on to our breakfast menu, I can confirm that this has been added to our selection of breakfast items.

We look forward to hopefully welcoming you back to Rowton Hall Hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Any
English first
London
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 8, 2013

A very enjoyable weekend visit. Lovely location and comfortable accommodation. All of the staff are welcoming and friendly. I thoroughly recommend this hotel and my partner and I fully intend to return soon.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this review, April 9, 2013
Thanks you for your lovely review and we look forward to welcoming you back to Rowton Hall Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne
Top Contributor
75 reviews 75 reviews
42 hotel reviews
Reviews in 47 cities Reviews in 47 cities
220 helpful votes 220 helpful votes
4 of 5 stars Reviewed April 7, 2013

I stayed here for two nights for my daughter's wedding. The wedding arrangements were faultless and the wedding breakfast and canapés were of high quality. The master of ceremonies was not intrusive and did a good job and disappeared as soon as the speeches were completed

The hotels situation is of a really typical country house hotel in its own grounds which were very nicely kept. It was reached by going up a fairly narrow potholed road. The rooms are all a little quirky, being an old house, but all were well modernised with all the expected facilities including free Wi Fi, tea and coffee making, flat screen TV etc . My daughter's suite was fantastic with three TVs , even one in the bathroom!! We had to put up with an executive double but we were not the star attraction. The hotel was very clean and nicely kept again in the style of a very pleasant country house. Quite a few took advantage of the swimming pool and Spa and seemed to enjoy the facilities

I did find the plumbing to be a little eccentric as you had to run the water a little until the brown colour and black sediment stopped. (I did think that first cup of coffee tasted a little different!) Also I could not get the shower to work properly. It flowed well enough but I could not control the temperature. I was also woken up by the noise of next door's shower which had a piercing, whistling effect on the pipes behind my bed as I tried to sleep (I needed to get up but his was not the wake up call I expected.

The breakfasts were very good with a better than average choice. I always judge a fried breakfast by the quality of the sausages and these were excellent. Many of our party commented on the £1.50 extra for smoked salmon and scrambled eggs as being a little unnecessary especially as the normal breakfast cost £12.50 and if you were having the smoked salmon you were not consuming any of the rest of the excellent breakfast fare.

On arrival we were met by our other daughter complaining that due to other weddings over the weekend that drink supplies were low and they had run out of draught cider. They resorted to bottled cider at £5 a bottle. I paid over £12 for a glass of wine, a pint of beer and a pumped Coke - a small bottle of water was £2.50 and wine £5.75 a glass. Hotels in these type of situations have a captive market and tend to exploit it.

The receptionists were fine but need to give better directions to the rooms. We were on the top floor but our directions were "up the stairs" Once up the stairs there are no other room signs so we had to ask a member of staff on the second floor where our room was! Also our bill was wrong with two different accommodation charges for the two nights but that was quickly sorted. It was interesting to note the wide variation in charges as our other daughter paid £20 a night less than we did and others paid considerably more.

I thoroughly recommend it as a wedding venue but would think twice about staying here again just for a break.

Room Tip: Ask for proper directions to your room as the internal room signage is poor
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this review, April 9, 2013
Thank you for your review and we are delighted that your daughter had a wonderful wedding day here at Rowton Hall Hotel and Spa.

With regards to our drink prices we are in line with the other 4 star hotels in Chester and in fact cheaper than some.

Regarding your plumbing issues this has raised great concern for us as the water heating system for the bedrooms is less than 3 months old, so we would very much like to know which room you stayed in so that we can identify what has happened to the system.

We do look forward hearing from you soon and very much look forward welcoming you and your family back to Rowton Hall Hotel and Spa.
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St. Albans, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 4, 2013

Neil & Kates Wedding took place at Rowton Hall,Chester on Saturday 30th March. It was a fantastic day. A beautiful ceremony and wedding receptiion, Rowton Hall was the perfect venue, A gorgeous building, lovely rooms, excellent service and food, I thoroughly recommend it for any wedding. Thank you to all the staff involved in making it such a perfect day.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this review, April 8, 2013
Thank you so much for your lovely review, we are delighted that Neil & Kate had a fantastic wedding here on Saturday 30th March. I will certainly forward on your comments to the team.

We look forward to welcoming you and the family back to Rowton Hall soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

First time using a discount voucher for a spa break but all went well! KGB - if you wanted to know!

This really is a superb place to go and chill out, we both have very stressful jobs and were looking for a weekend break.

On arrival we had a good look round and bumped into the owner who was very friendly and interested in chatting.

If you stay at Rowton please please eat in the restaurant it was beautiful food with very friendly waiters willing to serve. We enjoye the set menu which was an absolute bargin (20quid) the food only was worth double! The breakfast was as good and although its a spa hotel the fry up was top notch.

The room was lovely, finished to a good standard and had a very comfy bed, lovely bathroom with the addition of the TV, what more could you ask for...... Oh and great Tea and Coffee facilitates.

Now for the spa, okay we were stayin midweek but we had the swimming pool and jacuzzi to ourselves...lovely. This spa is run as a country club so you will have members attending, but we joined in with a little aqua aerobics which was great fun. Inclusive in te deal we had a couple treatment, a choice of an hour back neck massage or a facial or a mix of the two. This was done without asking in a couples room so we could enjoy the treatments together. The spa staff were very friendly and very good at their job.

Overall a fantastic trip and beautiful place to stay, we will look to stay again ASAP!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this review, April 3, 2013
Thank you for your amazing review. We are delighted that you experienced everything that we have to offer. I will certainly forward on your fantastic comments to the team and we very much look forward to welcoming you back to Rowton Hall soon.
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York, United Kingdom
1 review
5 of 5 stars Reviewed April 2, 2013

Great hotel, excellent qality of rooms and a really comfy bed. The staff all looked after us superbly, and the bar is well stocked with a variety of excellent drinks. A lovely spot and a sumptuous weekend retreat.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this review, April 3, 2013
Thank you for your lovely review, we are delighted that you had an enjoyable weekend break with us and we look forward to welcoming you back to Rowton Hall in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

We had a great two night break in Rowton Hall in March 2013 on half board basis.The staff were very accomodating ,welcoming us with a great afternoon tea!Accomodation came with a lots of extras,was roomy and light.The breakfast and dinner was exceptional.Would not wish for anything more!Great wine choice too.We spent quite a bit of time in their lovely,warm pool,such a pleasure.The Spa treatments were first class and the staff very attentive.We needed to recharge our batteries and we certainly achieved it.We felt very much "at home" in this lovely house,relaxing surroundings and we would recommend it and we hope to return there soon.

Room Tip: Corner suit called Marmaduke is large and sunny
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this review, April 3, 2013
We are delighted that you had such an enjoyable break here at Rowton Hall and I will certainly pass on your comments to the team.

We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Rowton Hall Hotel

Address: Whitchurch Road | Rowton, Chester CH3 6AD, England
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Chester
#1 Spa Hotel in Chester
#4 Family Hotel in Chester
#6 Business Hotel in Chester
#8 Romantic Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rowton Hall Hotel 4*
Official Description (provided by the hotel):
Rowton Hall Country House Hotel Chester, enjoy our Health Club & Spa, an elegant Georgian Manor House, built in 1779. Rowton Hall Hotel is a beautiful 4AA star Chester Country House retreat set amidst 8 acres of award winning gardens and pastureland. Located in Christleton, just 2.5 miles from the Roman City of Chester. Our Hotel Chester is ideally situated in the rural setting of Chester, and has easy access to local Chester tourist attractions, such as the Chester race course, Chester Zoo, Blue Planet Aquarium and the historic tours of Chester to name just a few. We have easy access to North Wales, Manchester and Liverpool whether you choose the drive or use Chester rail service. We have complimentary car parking facilities for up to 200 cars and can also accommodate for helicopters to land on the hotels grounds with ease. We have many special breaks giving you the opportunity to indulge in one of Chester’s finest country houses a hotel Chester situated in a tranquil settings. Our magnificent hotel Chester is full of character and charm and is renowned for a warm, country house welcome with personal attention at all times. All 37 bedrooms are individually designed and have en suite bedrooms, direct dial telephones, trouser press, freeview TV, Tea and Coffee making facilities. We also offer complimentary Broadband in the bedrooms and wireless broadband in the conference rooms. ... more   less 
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Also Known As:
Hotel Rowton Hall
Hall Hotel Rowton
Rowton Hall Chester

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