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“Amazing” 5 of 5 stars
Review of Duttons

Duttons
12 Godstall Lane, Chester CH1 1LN, England
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Ranked #91 of 392 Restaurants in Chester
Certificate of Excellence 2014
Cuisines: English
Dining options: Breakfast, Delivery, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Delivery, Late Night, Reservations
Cheshire, United Kingdom
1 review
“Amazing”
5 of 5 stars Reviewed March 20, 2014

Amazing - great place to meet with friends for lunch and a few glasses of wine. Food was lovey and service was good would recommend :)

  • Visited February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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431 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Manchester, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“Quaint chester restaurant worth a visit”
4 of 5 stars Reviewed March 19, 2014

great place to eat ,quirky interior ,nice and clean ,down a beautiful side street close to the cathedral.Reasonably priced drink,Good selection of dishes.Also had a chefs specials menu .
The food was good the staff were pleasant.Busy place good ambiance.You can just sit and have a drink by the bar if you dont want to eat.
Can also have coffee / snacks. There is also outside seating and a smoking area if you are a smoker.
A lovely place to go chill out.

  • Visited March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
1 review
“Great”
5 of 5 stars Reviewed March 18, 2014

Came here for a bite to eat in the evening. Greeted by very happy staff looked like they all loved working there which is nice to see these day.... Food was great very reasonable and the drinks went down a treat cherry crumble cocktail was a great alternative to a pudding... Be back soon

  • Visited March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Nice food”
3 of 5 stars Reviewed March 17, 2014

My partner and I came here after a family member recommended it for food. It was quiet when we walked in and two members of staff smiled and welcomed us and told us to take a seat wherever we wanted. We took about 10 minutes to decide on what to eat as the food sounded fab. Then another 10 minutes went by without a member of staff coming to take our order. We waited a little more. After a few more minutes my partner went up to attract someone's attention, when we were told they'd forgotten about us and swiftly came over to take our order. We had ordered, when 5 minutes later the waitress came back to say my main meal had run out and wasn't available.
It sounds petty but I was slightly disappointed as I'd had to wait a while to be served even though it was quiet, but the food was beautiful and the decoration was lovely. Would recommend to anyone, as I hope the staff are usually swift compared to when we visited.

  • Visited March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
68 reviews 68 reviews
29 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
67 helpful votes 67 helpful votes
“Shambles, combined with poor attitude.....”
1 of 5 stars Reviewed March 16, 2014

During our stay in Chester for a few days, attending graduation and staying at The Grosvenor Hotel, this restaurant looked a good choice as it is nearby, short walking distance for an evening meal, and on the outside looked polished and decent. BUT - impressions just DO NOT always bear out, sadly. The table booked for 7:00, we were on time, and the experience started with the panicked staff member who couldn't find our booking (oh no, what have we let ourselves in for here) but eventually found 'something' and POINTED at our table "yeah, it's over there look, next to the window". Take us over? Welcome us? Make sure we are comfortable? FORGET IT.

The whole evening simply continued in this vein, chaotic, shambles. We finally got our meals at 8:40, on cold plates, with a feeble apology from our waitress. Was the food special and worth the wait? Nope. Poor, average and frankly bland. Our entire evening was ruined, a special family meal made uncomfortable and tiring + stressed. Never again. I can only advise firmly to avoid this venue, it is a shambling bar masquerading as a restaurant. And doing a very bad job at it.

  • Visited March 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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caroline_1986, General Manager at Duttons, responded to this review, March 21, 2014
Hello Firstly I apologies for your experience here at duttons, this is not the way in which we are normal perceived. I do pride our selves on excellent guest service and in your case this has not happened. Please could you let me know the date in which you came and a brief description of the team that served you? My email is duttons@jwlees.co.uk.

Kindest regards and sincere apologies
Caroline Terrington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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