Having visited here 3 times before, I have always been happy with the service and facilities at Dewa however after taking a school on a class visit recently I was very disappointed.
The museum is mainly aimed at children and does offer some hands on experiences. There needs to be some updating as the activities are a bit out of date and not as interactive as they could be.
It is interesting to see how Roman Chester was and developed however it was the shocking customer service that was disappointing. The staff were too eager to book in schools and stack and pack them in to make the most money. The day was very rushed and did not give the children opportunity to ask questions or explore with confidence.
We took a child who uses a wheelchair and I wouldn't say it was that suitable. The activities were not that well adapted and it wasn't very disabled friendly to be honest.
The staff were a little pushy about all aspects including the gift shop, how long they were taking in the toilets etc - I understand that they are busy and there are other schools but the children pay a lot of money for the trip and it is up them to help make the day special. At many times, I ended up leading the trip myself and explaining things to the class in a child friendly way.
There's no doubt that the school trips here will continue for other schools but not our school, as I felt both as a teacher and a member of the public that it was starting to get a bit out of date and that the service was all about making money than giving a good day out.
It is a shame as in the past I had enjoyed it very much.
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