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“1st time premier” 5 of 5 stars
Review of Premier Inn Chester City Centre

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Premier Inn Chester City Centre
20-24 City Road, Chester CH1 3AE, England   |  
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Ranked #6 of 43 Hotels in Chester
lichfield
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
“1st time premier”
5 of 5 stars Reviewed May 5, 2013

as this was my 1st premier experience i was not sure what to expect but
i must say a massive thank you to all the staff from reception to the bar,
and the resturaunt,we ate twice in the main hotel exellent evening meal,
and very good breakfast buffet style,with the utmost attention from the very
hard working staff, massive thank you to you all.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria S, Manager at Premier Inn Chester City Centre, responded to this review, May 10, 2013
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Chester I look forward to welcoming you back at Chester City Centre Premier Inn. Kind regards, Maria Stevens, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,285 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 5, 2013

Lovely hotel, room clean and modern, very comfortable beds. Stayed for two nights and it was very quiet throughout, reception staff were really friendly and helpful. Only a 5 minute walk into the centre. Would definitely stay again

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria S, Manager at Premier Inn Chester City Centre, responded to this review, May 10, 2013
Happy to hear that you enjoyed your stay at Chester City Centre Premier Inn. I look forward to your next visit. Kind regards. Maria Stevens, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramsey, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

Very helpful staff, room as expected, clean and comfortable,easy check in and out, seemed very quiet for a bank holiday weekend. Only us and three others in for breakfast on the Friday.I would like it if premier inns could give a little more than 30mins free wi- fi.

Stayed May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria S, Manager at Premier Inn Chester City Centre, responded to this review, May 10, 2013
Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Chester City Centre Premier Inn Kind regards, Maria Stevens, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed in the Chester City Centre Premier Inn last year.

We had travelled overnight from Belfast, and arrived quite early. Although our room wasn't ready, we were able to leave our bags at the hotel until later on.

Unfortunately, when we did get to check in properly, there had been a mix up with our rooms. Our family room had been given to a couple who should have had a double. It took a while for our room to be re-organised, but we were offered a drink from the bar while we were waiting.

Once our room was ready, everything was perfect:

The room was spacious, with a large double, a single and a pull out bed; the bathroom was well equipped, and everything was clean and bright. Internet was available, but only for 30 minutes - after that there is a charge.

We didn't eat in the hotel, except for breakfast on one morning. The breakfast area was very busy, but once we had our table, the food was kept replenished and there was a good choice. The breakfast was excellent value for families, as kids eat free. For adults only, you might be better off trying a local cafe - we went to one on Brook Street.

At all times the staff were very helpful and friendly.

There is limited parking at the hotel. However, during certain hours (can't remember the exact times) there is on street parking outside the hotel, and there are some reasonably priced pay and display car parks near the train station, which is about a 5 mins walk.

I would definitely recommend this Premier Inn, and it has encouraged me to use the Premier Inn group again in different locations.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria S, Manager at Premier Inn Chester City Centre, responded to this review, May 10, 2013
Thank you very much for your review. I am delighted that you enjoyed your visit at Chester City Centre Premier Inn after we sorted out your room. I look forward to welcoming you back very soon, Maria Stevens, Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Top Contributor
83 reviews 83 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 3, 2013

Stayed at premier for two nights.

Lovely clean room, professional friendly staff unlike other budget chain hotels who could not care less.

Had room 204, quiet and spacious.

Thank you to all premier staff who are a credit to the organisation......

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria S, Manager at Premier Inn Chester City Centre, responded to this review, May 10, 2013
Thank you for your kind compliments. I am delighted that you enjoyed your stay at Chester City Centre Premier Inn and look forward to welcoming you back again soon. Kind regards, Maria Stevens, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 3, 2013

Stayed at Premier for two days. Close to Chester centre so nice walk into city centre. Didn't eat in restaurant but had a couple of drinks from the bar cafe which was staffed by very friendly staff. The reception staff were particularly helpful. Needed to change rooms as the first room outlooked onto the air conditioning vents which were rather loud. Moved to room 204 and was quiet on the sunday night/monday morning. No room noise from banging doors or other guests. The council clean the street at unearthly hours so beware as Tuesday morning they cleaned them at 5am! They are aware of this and have been in contact with the council. It wasn't really an issue but they did refund our second nights stay, without asking.

My only comment would be the car park. Its very small and cost us £12.00 for our two day stay however, if you move your car, you are not guaranteed a space on your return and because you have already paid for this, its seems a bit unfair.

Well done to all the staff at this particular Hotel, you are a credit to the Premier empire unlike your competition Travelodge who don't even return calls or answer emails!!!!!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria S, Manager at Premier Inn Chester City Centre, responded to this review, May 10, 2013
Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Chester City Centre Premier Inn Kind regards, Maria Stevens, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 30, 2013

Stayed only one night at this hotel. Friendly welcome, explanation of parking arrangements which was needed. Hotel let down by lack of parking but this close to city centre, it was not surprising. Room was clean and looked inviting, quiet and containing all that was needed. Bar area looked modern, appealing and clean. Did not have evening meal but had breakfast. Hot food area was a little cramped and difficult for staff to service. Unfortunately eggs were over done but that aside breakfast was a good experience. Overall my wife and I had a pleasant stay.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria S, Manager at Premier Inn Chester City Centre, responded to this review, May 10, 2013
Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Chester City Centre Premier Inn Kind regards, Maria Stevens, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Chester City Centre

Address: 20-24 City Road, Chester CH1 3AE, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#3 Family Hotel in Chester
#3 Romantic Hotel in Chester
#3 Best Value Hotel in Chester
#7 Business Hotel in Chester
Price Range (Based on Average Rates): $
Number of rooms: 120
Official Description (provided by the hotel):
Our newest Premier Inn situated in the heart of the historic city of Chester, stay with us & explore the historic facades of the Black & White buildings, two tired rows of 1000+ shops. With its beautiful cathedral, range of exciting nightlife and cultural heritage. Chester is the ideal city break. ... more   less 
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Also Known As:
Premier Inn Chester City Centre Hotel Chester

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