We first came here exactly a year ago and had such a lovely time, we knew we had to come back again.
We were not disappointed. We had a different room this time but still with magnificent views of the Cathedral, church and Cromwell's House.
The traffic lights were just below our 2 bedroom windows with the slightly irritating pedestrian beeping noise, but this died away by the evening. The traffic is noisy but the secondary glazing is quite effective so it didn't bother us too much although we did hear the dawn chorus of traffic at 6.00 a.m.
We were a bit surprised not to have the butlers tray with nibbles plus G&T, V&T etc. that we had last year and is also advertised on the website and on the room's iPad. I phoned down to reception to be told that they were amending this item and it was not available anymore. I would have expected a hotel of this quality to have made amends by sending something up, but nothing materialised.
However, the room did have a bottle of Norwegian still and sparkling water, and at £4.50 a pop at bar prices, this was welcome. The card welcoming us back was a nice touch too.
The staff as usual were very professional, well presented and helpful and a credit to the hotel.
I had a problem syncing my mobile to the Bose system which does not have a docking station. I rang down and the receptionist appeared within 2 minutes and had a go but was unsuccesful. She summonsed one of the bar lads who appeared almost instantly and of course pressed the same button as I had been pressing and it worked for him.
Smart TV too which allowed me to log into my NOW account and so we were able to watch a film.
The room was immaculate, we weren't brave enough to try the copper hip bath in the bedroom,but the rain drench shower was perfectly adequate and the underfloor heating my partner appreciated but I found a bit too warm.
We had an evening meal this time which was fabulous. We had a limited choice because we were on a deal but the waitress explained we could choose other items at extra cost if we wished.
Superb meal, we both had salmon, my liver parfait starter was delicious too. Desserts first class.
Breakfast was fine, real orange choice not machine stuff. Bit mean with the bacon with a thin rasher allocation ("rashion"?) but maybe that's me).
My partner opted for tomato and mushroom, is that all? queried the waiter. When it arrived it was a tomato cut in half with a dried out burnt-around-the-edges mushroom on top, not really what one would expect. We could have sent it back but we were in a hurry to meet friends. Toast was replenished efficiently.
When it came to checking out, we had an interesting discussion about some items on the bill. Another room no's bill was attached to ours but happily it didn't affect our bill. Apparently there is a difference in tea taken indoors and out. Our first "complimentary" tea we had outside in the sunshine whilst our car was parked for us. We were charged for this but not the tea in our room. There was also a mystery £4.00 added to our menu choice which may have been for tea but was supposed to be included in the meal deal, we paid it anyway as it was too trifling a sum to worry about.
So all in all, we had a lovely time and we will come back here again but I dropped a blob on the ratings because a) no Butler tray as advertised, b) burnt dessicated mushroom c) Bill discrepancy
I did send an email a week before we went, as on our previous visit, the GM indicated he would like to meet us following my glowing review but I didn't receive a response.
We'll come again because as I say. its a lovely place to stay, it ain't cheap but nor is quality.
- Official Description (provided by the hotel):
- Located in the heart of Ely’s historic city centre, Poets House commands superb views of the magnificent Cathedral, and having undergone a sensitive, design-led transformation is set to become one of the city’s premier Hotel, Restaurant and Event destinations.You can enjoy breakfast, lunch or dinner in The Dining Room, an elegant space where you’ll enjoy the perfect combination of a warm and friendly welcome, top-class service and traditional dishes served with a twist. Alternatively, The Study, overlooking the tranquil courtyard garden, is the perfect venue in which to enjoy anexpertly-mixed cocktail, an informal platter, or an indulgent afternoon tea.If you want to stay over, each of our 21 guest-rooms consists of a spacious suite, in which period features and restful views blend seamlessly with the latest technology, elegant free-standing Copper baths and the last word in luxury beds.Whether you’re planning to stay, want to book a meal, or would just like to know more, we’re here to give you all the help you need and look forward to talking to you soon. ... more less
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