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“Terrible service” 1 of 5 stars
Review of Holiday Inn Express Cambridge

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Holiday Inn Express Cambridge
3.0 of 5 Hotel   |   15 - 17 Coldham Business Park | Norman Way, Cambridge CB1 3LH, England   |  
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Ranked #12 of 34 Hotels in Cambridge
Swansea, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Terrible service”
1 of 5 stars Reviewed May 28, 2013

I had an awful experience with this hotel. Booked it months ago for a hen group and they phoned the day before to tell me that they couldn't have four in a room even though they let me book that with them! i asked what they could do to help and they said nothing and that i would have to cancel the booking! and i had a hen group coming from all over the country. no sympathy or help at all. ended up booking a b and b for some of our group. complained to the holiday inn and the manager admitted it had happened before! said they would honor any taxi charges to the b and b but refused by all staff when trying to get this done and then they bothered me after we checked out in four separate phonecalls wanting exact details about each taxi! would not stay here again and will be making a formal complaint to them.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cambridge, responded to this review, June 14, 2013
Dear L T,

Thank you for your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are truly sorry for the problems you experienced setting up your reservations and for any inconvenience caused you. We are confident the hotel will continue working with their staff to improve the level of service offered for future guests or your next visit.

Sincerely,

Connie D
Case Manager
IHGCare
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411 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 28, 2013

Although not in the centre of Cambridge this Hotel suited us very well. Room was a good size and very clean as was the bathroom which had a very good shower. Our room overlooked the lake behind the hotel so it was a pleasent outlook. The breakfast was excellent as there was a good choice of cereals, fruit,yogurts, toast, rolls etc along with sausages, beans and scrambled egg. Quite sufficient and plenty of it. The rates for the rooms are much less than staying in the centre of Cambridge where car parking can be a nightmare and very expensive. We took our car to the Park and Ride and the bus dropped us off in the centre of the town. We stayed for 3 nights and would most certainly use it again when makng another visit to Cambridge. I can't comment on the other hotel facilities as we didn't use them.

Room Tip: Ask for rooms at the back of the hotel away from the car park. Less noise and good veiw
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maidenhead, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 20, 2013

Despite being on a small industrial estate, this hotel was conveniently situated for our purpose ~ we were attending 2 days of racing at Newmarket. Found everything spotless. Staff were welcoming and incredibly helpful throughout our stay. Food menu was very limited but what we had for an evening snack was well presented, hot and edible. Hot breakfast was limited to sausage, beans and scrambled egg only, and for me it wasn't really hot enough. However, the cereals, rolls, fruit, etc. were spot on and there was a good choice. Probably not best to stay in a room overlooking the front car park as this was a bit noisy early in the morning. Good stay, and would most definitely stay there again without hesitation. Very large David Lloyd centre right next door which I believe offer reduced rates to guests of hotel.

Room Tip: Probably best to avoid rooms overlooking front car park as it's a bit noisy in the early mornin...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 17, 2013

Our family group were allocated rooms near each other as requested, the rooms were clean, beds comfortable, and the bathroom spotless. The double glazed windows didn't keep out the noise of people talking in the car park, and we were woken at 6 am on Sunday morning by people talking in a room on another floor (maybe they had their window open?). The location is very convenient for a city visit, parking is free and we took the 7 minute walk through the footpath to where we could get a bus into the city, as advised by the reception staff.
The down side was the breakfast. The buffet area is too small, there was no skimmed milk for the cereals. The fresh fruit was just apples, which I don't like but had brought my own grapefruit which I ate in my room. As a coeliac, I am unable to eat sausages and beans (unless they are good quality Heinz beans). I took my own GF bread and aimed for as little cross-contamination as possible when using the toaster, then added some scrambled egg which was lumpy and dry. There were yoghurts but unfortunately I don't like those.
Unfortunately there is no-where nearby this hotel to go for breakfast, and in any case the cost is included with your stay.
We travelled north afterwards and stayed at the Premier Inn Reebok in Bolton and had a fantastic cooked breakfast, fruit and cereals - and the two night stay worked out much less than staying at a Hoiday Inn Express.
Now for the REALLY INTERESTING bit!!!! There was a young girl clearing the breakfast tables, she was wearing trousers and a short jacket. Every time she leaned over to collect dishes from a table, her trousers slipped down her backside almost to the top of her legs, showing ALL of her skimpy satin panties, AND her bottom!!! Very unappetising at that time of day. Shameful. She must have known/felt the draft on her buttocks, the room wasn't very warm! Only wish I'd had my iPhone camera handy, would have loved to have put a photo on here. Maybe just as well I didn't.
Because it was a family gathering, we didn't want to make a fuss and spoil their weekend, but all 7 of the family at our table felt this was very inappropriate dress for someone working in that environment.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cambridge, responded to this review, June 4, 2013
Dear CoeliacSussex,

Thank you for taking the time to complete a review about your stay. I am happy to hear that our location was convenient for you and you found our rooms to be comfortable. I truly regret the breakfast situation that inconvenienced your stay. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. We will use your comments to improve our efforts.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 13, 2013

We (family of 4 with kids 12 and 9) stayed here for one night whilst visiting a family member at Cambridge University. Friendly welcome, compact but very comfortable and clean room, cleverly designed and spotless bathroom and a great breakfast. It isnt in the centre of Cambridge, but neither is its price tag! Great affordable family accommodation that exceeded our expectations.

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yeovil
Top Contributor
60 reviews 60 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 11, 2013

Having stayed here before we knew what to expect and we were not disappointed as the standards had not dropped, excellant welcome and the room was very clean and also quite.
The only thing I would suggest is that the low wall between the breakfast bar and the seating area is moved forward to increase the area in the breakfast bar as its a tad small and if you get a few people in there.
We will certainly return there when in the area again

Room Tip: If you like wildlife ask for a room on the second floor at the back of the hotel, this faces the lak...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 9, 2013

We stayed as a family of 5 at this hotel on the friday night of a bank holiday weekend. The reception staff were helpful and friendly and arranged earl check in for us as we were going to a wedding. It is a nice bright clean modern hotel in a quiet location. Rooms comfortable and well equipped. Bar and lounge good . Breakfast very good , help yourself buffet, Compared to city centre hotels it was far cheaper and only cost £10 for a taxi into Cambridge. Would highly reccomend for families and groups.

Room Tip: All rooms good value, comfortable and adequately equipped (but no ironing facilities) Some have a c...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCambridge, General Manager at Holiday Inn Express Cambridge, responded to this review, May 12, 2013
Thank you for your review and glad that we were able to accommodate your request of an early check in. We don't have ironing facilities in the room but we do have an ironing room and have spare irons and boards at reception whichever is more convenient for yourselves. We are happy you found breakfast adequate and its always complimentary at Holiday Inn Express. Many thanks Kerrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cambridge

Address: 15 - 17 Coldham Business Park | Norman Way, Cambridge CB1 3LH, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#10 Romantic Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Cambridge 3*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy a peaceful stay at the modern Holiday Inn Express Cambridge hotel, just 2 miles from Cambridge city centre. Holiday Inn Express Cambridge is a good-value choice with free Wi-Fi, complimentary onsite parking, a daily complimentary continental breakfast with hot items served in our sociable Great Room, and discounted local fitness centre rates. Our handy location means you are just 15 minutes from the heart of historic Cambridge with its river punting and university buildings. Host a presentation in one of Holiday Inn Express Cambridge's 3 naturally lit meeting rooms, all with free wireless Internet. We're easy for your delegates to reach, just 24 miles from Stansted Airport on the M11 and 1.5 miles from Cambridge train station. It's just a short walk from the hotel to meetings with companies based in Coldhams Business Park. Cambridge's focal point is its beautiful university campus, packed with medieval college buildings and the Gothic King's College Chapel. Sail along the tranquil River Cam by punt for a city tour with a difference, passing picturesque parks and beautiful bridges. After a day's sightseeing, sink into a leather sofa in Holiday Inn Express Cambridge's welcoming Great Room, where helpful staff will take your order for dinner. The Great Room opens out onto a peaceful terrace and garden and you can mingle over drinks till late in our sociable bar. ... more   less 
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Also Known As:
Holiday Inn Express Cambridge Hotel Cambridge
Holiday Inn Cambridge
Cambridge Holiday Inn
Express Cambridge

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