Poor management over this Christmas period has led to most unsatisfactory service. Some of my family were booked in to the hotel and we (living locally) have membership of the Health Club. Website details given were that the healthclub was open until 4pm and on checking by phone we were told that last entry was 3pm. On turning up at 3.04pm as a family including 2 young children we were turned away from the Health club. We were spoken to most impolitely at the Health Club who changed his version of events throughout the conversation and when then speaking to the Hotel Duty Manager we were informed that the hotel has no juristication over the Health Club. There was a catalogue of 'that shouldn't happen' 'we can take a note of that for next time' 'we can't do much about this' from both the Duty Manager and the health club assistant. But no effort to allow entry. I am left unsure as to who actually is responsible for this poor service - the hotel or health club.
Customer service was very poor and led to great disappointment and upset. Most unacceptable for an international hotel.
- Official Description (provided by the hotel):
- The Holiday Inn Cambridge hotel has a great location on the A14, J32 and just 2 1/2 miles from Cambridge city centre and it is an excellent base for visiting local attractions. The hotel offers a range of facilities for both business and leisure travellers including Kids Stay and Eat Free*. Facilities include 161 fully air-conditioned bedrooms, High Speed Internet access in all bedrooms and public areas, conference and banqueting facilities for up to 120 people plus Spirit Health and Leisure Club. The hotel has a state of the art Conference Centre boasting 9 purpose built meeting rooms that cater for all requirements from training courses, boardroom meetings and conferences to weddings and dinner dances. The hotel has 200 free car parking spaces. The Leisure Club offers a gym, indoor swimming pool, jacuzzi, sauna, steam room and is complimented by two Beauty Treatment Rooms (advance booking required). Both accessible and family rooms are available at the hotel. The Holiday Inn Cambridge hotel provides an ideal base for visiting local attractions including the colleges of Cambridge University, Duxford Air Museum, Newmarket and Ely Cathedral. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, IHG, Hotels.com, Booking.com and Priceline so you can book your Holiday Inn Cambridge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Cambridge Hotel Cambridge
- Cambridge Holiday Inn