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“A nice hotel with helpful staff” 4 of 5 stars
Review of The Lensfield

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The Lensfield
3.0 of 5 Hotel   |   53 Lensfield Rd, Cambridge CB2 1EN, England   |  
Hotel amenities
Ranked #19 of 34 Hotels in Cambridge
Colchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“A nice hotel with helpful staff”
4 of 5 stars Reviewed July 21, 2011

No where near as bad as what other reviews have stated. We had two twin rooms and one family room between 7 of us. Yes, the rooms are quite small, but the hotel is an old building, so this should be expected. The hotel emailed me when I booked to advise that the hotel is being renovated and even though the rooms could probably do with a bit of renovation, the rooms are very clean, and we didn't see any wall paper hanging off the walls or paint work coming off (as other reviews had mentioned). The staff let us check into some of our rooms 2 hours early and we were able to leave our bags in reception the following day after checking out, so we could do a bit more exploring. The breakfast was an interesting experience. What I ate was lovely, just didn't fancy the cheese cake or spring rolls 1st thing in the morning!! The staff were very helpful. Would stay there again.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
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    51
    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Leiden, The Netherlands
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 12, 2011

The rooms are extremely small, to the point that if one has 2 pieces of luggage one cannot get out of the door. The bathroom is so small that one can hardly stand. The rooms are very hot, even when outside it's fresh, and the windows don't open properly. The structure is so old that one can hear every single breathe of any hotel guest, not to mention steps and doors banging all night.
Breakfast is quite rich, not English though, which might be disappointing if visiting England as a tourist but very good for your arteries.
The staff are friendly, although when I asked if I could please have a quiet room they said that they cannot guarantee that and that's it. The waitress took my plate before I was finished, and when I told her very kindly that she could also leave it she said: what for?! --which I found rather unusual.
No free wifi.

Room Tip: I have heard that the deluxe room is livable.
See more room tips
  • Stayed June 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 1, 2011

I rate the room a good value for the price. But the breakfast is beyond expectations - everything you expect in an English Breakfast and more - from cold cuts to coffee cakes. Excellent location for visiting the Scott Polar Institute and Fitzwilliam museum.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 14, 2010

Pay attention when they say "LOWER GROUND/BASEMENT FLOOR". Our son had an interview, so the first day we had a room for two persons. Small, but ok, at first floor. On the next day we needed an extra place, so we were forced to move to another room (all agreed during reservation). The problem is: they moved our luggages and when we entered in the room late in the afternoon there was a terrible smell of mildew ("muffa" in italian..). They were not able to arrange anything else, so we were forced to move to another hotel (the Best Western Gonville Hotel) quite more expensive, but it was the only chance to sleep!
In general, the hotel is expensive for the services offered (avoid to ask for "cappuccino"....the worst mixture we ever had...and we travel a lot)

  • Stayed December 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 15, 2010

I have stayed in many B&B's and hotels in Cambridge - visiting my daughter over the past three years at the university - but I have never stayed at such a poorly run hotel as this one. They say it is cheap but that doesn't excuse the state of the room. No one should have to stay in a room you couldn't even swing a dead rat - let alone a cat; a stuck window with a broken off missing pane; a room so narrow you cant open the door and get your case in or out; a wardrobe pinned against a strip light concealing most of it; a kettle that had a lead too short to plug into the nearest plug; an unhelpful and sour staff; a shared toilet with a broken flush leaving floating turds - two days running - even after reporting the loo broken; a breakfast with slabs of jellied scrambled eggs. I could go on. It makes you feel suicidal. Nothing like its charming website. Awful experience.

  • Stayed November 2010, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graz, Austria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2010

We booked 2 rooms online, for a weekend in October. When we arrived at the hotel, we realized immediately the friendly athmosphere in the hotel and was not dissapointed.
The staff were very friendly and helpful, and we found breakfast delightful. I have no hesitations to recommend this small hotel to my friends and colleagues.

  • Stayed October 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 7, 2010

This hotel had the smallest family room and beds we have ever stayed in, it also had the smallest bathroom known to man, no room to turn round. It was vastly overpriced for the level of service and facilities, the receptionist was not in the least helpful, couldn't really care less. The breakfast was the strangest we have ever had the misfortune to eat, it consisted of watery scrambled eggs, disgusting sausages, chocolate gateaux, lemon meringue pie, chocolate mini rolls and stale crossaints - the bacon was pretty good!

  • Stayed October 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lensfield

Address: 53 Lensfield Rd, Cambridge CB2 1EN, England
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
Ranked #19 of 34 Hotels in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lensfield 3*
Number of rooms: 36
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Also Known As:
The Lensfield Hotel Cambridge
Lensfield Hotel Cambridge

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