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“Nice hotel in the middle of Cambridge.” 4 of 5 stars
Review of BEST WESTERN PLUS The Gonville Hotel

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BEST WESTERN PLUS The Gonville Hotel
4.0 of 5 Hotel   |   Gonville Place, Cambridge CB1 1LY, England   |  
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Ranked #4 of 34 Hotels in Cambridge
GreenLeadersSilver level
Amsterdam, The Netherlands
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“Nice hotel in the middle of Cambridge.”
4 of 5 stars Reviewed June 25, 2014

We stayed in the Gonville hotel for one night, before we left for Harwich. We had a nice big room, a bit annoying was the airco outside the window which made noise all night long. Good breakfast, with choice between hot and cold dishes.
The water ray from the shower was very poor. ( we stayed in room 222)

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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799 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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English first
blackpool
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed June 23, 2014 via mobile

Can't fault the place, ideal location, big room, friendly staff, good car park, good breakfast, easy check in. Nice seated garden area only spoilt by the smokers using it but after 2 cigs each they eventually went inside. would definitely return to this hotel.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review, July 13, 2014
Dear sunshades

Thank you for your 5 star review! We were so pleased to see that you had a great stay with us and hope that we will be able to welcome you back soon for another great stay.

Thank you for taking the time,

Kind regards,

Christopher Ogston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 21, 2014

A great place to stay for exploring Cambs. Staff friendly & efficient, nothing too much trouble. Room on 2nd floor was spacious, huge bed - very comfortable, over bath shower was a little restricting but a small inconvenience. Will definitely be back.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llanelli, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 20, 2014

This is a well-positioned, tastefully refurbished hotel, close to the major sights, which are all within reasonable walking distance.
The Staff are very attentive and helpful - from the time we walked into Reception, to the serving of excellent food and to ensuring the cleanliness of the room.
Bar prices are, admittedly, quite high, but not exceptional for Cambridge.
An enjoyable stay - we will be back without a doubt!

Room Tip: You could ask for Romm116!
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 15, 2014

Hotel is in a great location , within easy walking distance of the centre of Cambridge, our room had just been decorated and was of a good standard, we had French doors in our room and as it was a lovely sunny day was great to sit there watching everyone go by. Breakfast was good and plenty to eat.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 14, 2014

Advertised as a Best Western Plus, it may be trying to move into the Boutique arena, however it isn't there. The rooms are nice with good air conditioning, small but up to date bathrooms. The location is in walking distance to the colleges and the wonderful Fitzwilliam Art Museum. Breakfast is included and is pretty good. The dinner menu is limited and not well prepared. Hotel doesn't have enough housekeepers, as our room was still not cleaned by 3:30 pm. Staff all seemed inexperienced. Overall reasonable, but not special.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review, July 13, 2014
Dear Susan F

Thank you for taking the time to leave your review, I am sorry that we did not exceed your expectations with regards to the dinner service you experienced or the staff you encountered.

Please note that steps have been taken with the Head Chef and I am pleased to say that the dinner menu is no longer an issue.

With regards to the housekeeping it is not a case of not having enough staff members, we focus on arrivals first to ensure these are ready in time. It’s not often an issue however as I am sure you can understand on the odd occasion some guests don’t leave on time when we are full, so turning the rooms round can get a bit delayed.

If this was an issue and we had known, every endeavour would have been made to ensure your room next.

I hope that this did not spoil your stay and that we will have another opportunity to welcome you back and show you just how good we really are.

Thanks again

Kind regards

Christopher Ogston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Gonville Hotel

Address: Gonville Place, Cambridge CB1 1LY, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Cambridge
#2 Luxury Hotel in Cambridge
#3 Business Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#6 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS The Gonville Hotel 4*
Number of rooms: 84
Official Description (provided by the hotel):
Family owned and run AA 4 star 84 bedroom hotel, with recently refurbished bedrooms and Atrium Restaurant.Free high speed Wifi and free car parking for residents. Located in central Cambridge overlooking the famous Parker's Peice a 25 acre open park, near to the rail and coach stations. Ideal for visiting the many Historic University buildings and close to the main shopping areas. Such as the Grande Arcade and Grafton Centre.Children welcome from any age. ... more   less 
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Also Known As:
Cambridge Best Western
Best Western Cambridge

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