Although just that bit off the central Cambridge tourist track, this is a comfortable base, with an especial appeal for wheelchair users who have the benefit of suitably equpped en suite rooms on the ground floor. What is patently lacking is expertise in hotel management, certainly the weekend we spent there when everything from front desk to rsstaurant seemed to be in the hands of delightful but inexperienced girls from Central Europe. Thus, when the air conditioning in our room failed to work, were visited by two charming young ladies who had no clue about how to resolve the problem. Eventually a young a=nd concerned manager arrived but he was no more expert than the girls. We ended up asking for, and being given, an electric heater which took some of the chill off the room. No one thought to call an electrician nor did anyone offer us an alternative room. It did not help that we had to spend an hour in the bar waiting to be called to our pre-booked dinner table and another 40 minutes waiting for our first course. Everything in this hotel looks well and feels well. If only it were well managed.
- Official Description (provided by the hotel):
- Family owned and run AA 4 star 84 bedroom hotel, with recently refurbished bedrooms and Atrium Restaurant.Free high speed Wifi and free car parking for residents. Located in central Cambridge overlooking the famous Parker's Peice a 25 acre open park, near to the rail and coach stations. Ideal for visiting the many Historic University buildings and close to the main shopping areas. Such as the Grande Arcade and Grafton Centre.Children welcome from any age. ... more less
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- Also Known As:
- Cambridge Best Western
- Best Western Cambridge