Me and my wife planned a weekend away in Cambrige and decided to book a double room with breakfast at a very reasonable rate.It sounded ideal being near the City centre and with free parking.We drove down from Stockport on Friday and arrived about 3pm later that day.Everything seemed fine..checkin was quick,staff friendly,the hotel was clean and tidy.The decor wasnt our cup of tea,but we knew what to expect and this is reflected in the price.
The room was small and there was no wardrobe,this didnt bother us.Some Clothes hangers attached to the wall was fine.It was clean and everything was where it should be.We could also deal with the fact that the walls are paper thin,this didnt bother us either.
However,we didnt have any net curtains for the duration of our stay and as we were facing other rooms with net curtains,we had our curtains closed,so no one could look in.
Also,the noise from the fans and air con kept us both awake at night.I actually kept thinking the buzzing was an alarm.We even had quite a lot to drink over the weekend
but still couldnt sleep through it!
And then there was the breafast saga....
At 8.45 on Saturday morning we phoned reception asking for room service for a full English Breakfast.Reception put us through to the kitchen but there was no answer.So we phoned reception where they took our order,telling us that they would tell the kitchen themslves.1 hour later,still nothing had arrived.At 10am we decided to phone reception back asking if our breakfast was on its way.They said they would contact the kitchen and find out what was going on.At 10.15 we received a phone call from the kitchen,saying that breakfast would be deivered to our room in a further 25 minutes!
We decided to cancel as we had waited since 8.45 so 2 hours for a breakfast to appear was rediculous (and the tray charge wasnt cheap either).
On returning to our room on Saturday night after a lovely meal in Cotto,we had a bottle of Rose/chocolates waiting for us in our room.We thought this was a nice gesture.
On Saturday night we were determined to this time to get breakfast on Sunday morning.
We ticked all the appropriate boxes on the card and left outside the room.On the card you tick if you would like a"Fried Egg" or a "Scrambled Egg"with your full English.My wife wanted scrambled and i wanted fried so we ticked accordingly.Just to be on the safe side,we wrote "Toast and Tomato Ketchup" on the card also.
At 9am our breafast arrived.However we noticed there was no toast or ketchup,so eventually the member of staff went to get some.While she was gone,we lifted the platters and saw 2 fried eggs on one plate and scrambled egg on another.Where was the rest of it?By this point,we were questioning our own sanity!.We have filled in many room service cards over the years,never with any problems..
When the member of staff returned with "warm bread" and Ketchup we tried to explain
that we had ordered a full English etc etc etc.....
So eventually we received our breakfast.The same Eggs that that were there from the start(and were now cold) were served with the breakfast.My Coffee was also cold but we tried to see the funny side.
Saying all that...we would return and we think its just a minor hiccup that can be sorted.
We were hoping for a weekend of Escapism but with the EDL march in Cambridge City centre on the same day...it didnt quite turn out to be that...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 26, 2013
Firstly may I thank you for taking time to leave your feedback.
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I was disgusted and extremely disappointed to learn of your experience of ordering breakfast during your recent visit.
Please accept my sincere apologies for the poor service you received, I can assure you that this is not our usual high standard and this breakdown in communications is certainly not acceptable and will be dealt with.
Breakfast is very important to us and a lot of time has been given in ensuring that the quality of the products offered are excellent – such as purchasing the bacon locally from Wicks Manor Farm who process’ everything on their site.
So it is very disappointing to learn that we got this wrong both times during your stay and you were not able to enjoy our usual great breakfast.
Your feedback has highlighted improvements needed in our system for room service we currently have in place. I can assure you that these will be implemented to prevent this from happening again to you or any other valued guest.
We will also be looking to purchase better heat retaining products to ensure that hot food and hot beverages are delivered to the rooms - hot just as you would expect in the Restaurant.
I hope that we will have another opportunity to serve you again and show you the improvements made, again please accept my apologies and thank you for bringing this to our attention.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.