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“Great stay” 5 of 5 stars
Review of Doubletree by Hilton Cambridge

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Doubletree by Hilton Cambridge
4.0 of 5 Hotel   |   Granta Place, Mill Lane, Cambridge CB2 1RT, England   |  
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Ranked #15 of 34 Hotels in Cambridge
Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great stay”
5 of 5 stars Reviewed January 24, 2014

Lovely surroundings. Exceptionally friendly and helpful staff. Food in restaurant very good. Breakfast were particularly helpful. Room very pleasant and I requested a room on higher floor which was met. Felt safe as a lone traveller and would definitely recommend

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge, responded to this review, January 27, 2014
What a lovely review. We cannot thank you enough for your kind comments on TripAdvisor with regards to your recent stay. We are very pleased to know that you enjoyed your stay with us and mostly that as a lone traveller you felt safe with us. We look forward to having you with us again soon.
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1,241 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
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English first
Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 24, 2014 via mobile

Used a groupon voucher costing £35 (50% discount) - afternoon tea was very poor egg sandwiches with no egg in them, round jelly blobs on flat sponge circles ! Cakes that were dry and scones that could seriously maim. Then the "spa" this was like a municipal swimming pool from the 70's dirty floor, water stained ceiling tiles, pubic hairs in the changing cubicles, would not recommend or return.

Stayed January 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge, responded to this review, January 27, 2014
Dear Nicola D
Please accept our most sincere apology for the disappointing Afternoon Tea experience you had. This is quite unacceptable and certainly not up to our usual high standards. The Head Chef and Leisure Club Manager are now aware of your comments and send their deepest apologies and assured me that immediate action will be taken and most importantly further staff training so that this kind of situation does not recur in the future.
For now, I can only hope that this experience will not deter your from returning to the hotel or Spa as we are confident that on your next visit you will enjoy top class service and the high quality standards for which we are known for.
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Cambridge, United Kingdom
Top Contributor
443 reviews 443 reviews
69 hotel reviews
Reviews in 127 cities Reviews in 127 cities
282 helpful votes 282 helpful votes
4 of 5 stars Reviewed January 22, 2014

Central hotel with adequate parking at a price. Easy access from the car park. Signage everywhere so easy to find where you are going. Laura on Reception was cheerful and welcoming; in fact all of the staff were friendly!
Check in was good, room was not ready but only a few minutes wait.
Liked - We had the Penthouse Suite (Room #401@) on the 4th floor which was amazing – see the photos.
Voucher for a free drink at the bar and also 25% of all food and drink which was a shame as we were goin to dine at Cau (see separate review) Drink in the bar – really good service

Disliked - Had a bath and ran out of hot water! Was that because we were at the top of the hotel? Desk lamp – bulb broken – no big deal.

Livingwell Health Club – everything was working! Children having swimming lessons were segregated in the pool. Spa not as hot as I like it but steam room was. Changing facilities good

Check out was fast and efficient – overnight parking was £18.50 (clearly signed) - we had two cars but were only charged for one

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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge, responded to this review, January 27, 2014
Dear spin251
Thank you for your review about your recent stay with us at the Penthouse Suite. We are pleased to know that despite some issues you made the most of your stay with us. Please accept our sincere apologies for the problem with the bath and desk lamp, the relevant managers are now aware of your comments and will take immediate action.
On a more positive note, I was very glad to read your kind comments about our team members, especially Laura on reception, I am sure that she and all the staff will be pleased to know that all their hard work does not go unnoticed.
For now, we really look forward to welcoming you to the hotel again in the near future.
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NORWICH, United Kingdom
1 review
5 of 5 stars Reviewed January 22, 2014

I so enjoyed my stay at the Doubletree Hilton that as soon as I returned home I cancelled a future booking I had at another Cambridge hotel and rebooked it at the Doubletree, even though it was more expensive. My room was spotless, food was excellent, location ideal.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge, responded to this review, January 27, 2014
Dear Helen M
I was delighted to read that you had such a fantastic and memorable stay that you are returning to us in the near future, it is such a pleasure to receive such good news! We await you with open arms!
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London, United Kingdom
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 22, 2014

We visited this hotel at the beginning of January. The location is fantastic, on a quiet spot, next to river Cam, away from the town buzz and at the same time in a short walking distance to the city center.
The receptionist that check us in was very friendly and helpful, she gave us brief orientation of the area and god places to eat for lunch.
Our room was on the first floor benefiting from a balcony, overlooking the river Cam - really nice. If you chose this hotel definitely book a room with the view of the river or ask for one otherwise it is not the same experience.
We went in the bar for afternoon tea and quick dinner bite. The service is fast and very pleasant, good was ok but nothing special.
The breakfast variety was quite good, they also have tables outside next to the river, so that is a must in the summer.
The only downside was the pool and fitness center. The pool was overcrowded, mainly with kids ( looking like from outside) and at the same time very small, steam rooms and sauna outdated - - the are definitely needs some refreshing. The guy sitting at the desk there was not interested to help at all or point out any facilities as we were first time users.
Overall very good hotel for business or pleasure if you find a decent deal, I wouldn't pay more than GBP 150 per night for a standard room.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge, responded to this review, January 27, 2014
Dear moontraveller26
Thank you for your review. I was glad that overall you enjoyed your stay. I thank you for your positive comments but also for your constructive observations about the pool and service as it is only through feedback from our customers that we can continually evaluate and improve the level of hospitality that we offer, your comments have already been passed onto the Leisure Club Manager and he will take immediate action.
In the meantime, we simply look forward to welcoming you back to the DoubleTree Cambridge in the future.
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Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2014

great hotel for exploring Cambridge city , located in quiet area of the city, it makes a great base, lovely oasis to relax at the end of busy day . The only moan I have is that the car park is on the expensive side at 18.50 pounds per day, with no alterative.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge, responded to this review, January 27, 2014
Dear smithy363
Thank you for your recent review. It is great to read that you found the hotel a great base for exploring the city and a lovely oasis to relax. I am however sorry that you were not happy with the car parking charges. These charges are comparable to other major city centre car parking charges and to that of the alternative option for a guest in using a NCP car park in Cambridge. It is also a very compatible value for many as guests can leave the car from the early hours of the day checking in and for the remaining of the day after they have checked out. We do ensure that these charges are clearly advertised both at the entrance to the car park and also on our own and third party booking websites so that alternate arrangements can be made if necessary.
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Lima, Peru
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2014

I was there last January with my daughter; got a wonderful room with balcony overlooking the river Cam. The staff was very friendly, the breakfast excellent and the rooms impeccable. It is also very well located, right in the centre of town, just besides the Graduate Center, and five minute walk to Kings College.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge, responded to this review, January 22, 2014
Dear Mauricio N
Thank you for your kind comments on this website. I am pleased to read that you and your daughter had a fantastic stay and found the staff, breakfast and rooms impeccable as well as enjoying the perfect location. I look forward to welcoming you both back to the DoubleTree Cambridge very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Cambridge

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#9 Business Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Doubletree by Hilton Cambridge 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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