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“Loved this hotel” 5 of 5 stars
Review of University Arms Hotel

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University Arms Hotel
4.0 of 5 Hotel   |   Regent Street, Cambridge CB2 1AD, England   |  
Hotel amenities
Ranked #24 of 34 Hotels in Cambridge
newcastle upon tyne
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Loved this hotel”
5 of 5 stars Reviewed November 19, 2012 via mobile

This hotel is in the centre of Cambridge, it is not a modern hotel but has loads of character. My husband and I loved our stay here. The staff were lovely , the meals great . The breakfasts were plentiful . The hotel was very warm and we were there in November . We will stay here every time we want to visit our son at university . The price was excellent and we loved our room.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, November 22, 2012
Dear milecastle

Very pleased you loved your stay and to read you will stay with us again when you visit your son in university.

Our breakfasts are normally very popular and receive postive reviews.

We look forward to welcoming you back to the hotel.
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902 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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English first
Bushey, United Kingdom
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 17, 2012

A pleasant hotel, our room was a little dated but had a great view over Parkers Piece park and was comfortable with a modern clean bathroom, really comfortable bed and a sunny disposition which was lovely to wake up to on Sunday morning. Perfectly position for walking around the city and visiting all the sites. Staff were very friendly and couldn't have been more helpful, we didn't stop for breakfast in the hotel as the town has so much to offer out and about anyway to choose from. The hotel is in need of some tlc but still retains its charm and character so a little tired paintwork etc is forgiveable.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, November 22, 2012
Dear ManadyH2

Thank you for your nice review and very pleased you found our facilities to be very good and our team very friendly and helpful.
Glad that you were able to spend sometime in our great city and we hope to see you again.
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1 review
5 of 5 stars Reviewed November 17, 2012 via mobile

I stayed in the university arms and the food in the restaurant was amazing .The mackerel was cooked perfectly and the braised beef was a thing of joy! To top it off the chef Robert gave my wife a delicious recipe for ham hocks which he took the trouble to write for me.As a chef myself I feel I'm qualified to say the food was superb and cooked with real expertise.I would wholy recommend the restaurant it was a breath of fresh air from the usual dull , badly cooked hotel fare!

  • Stayed November 2012
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
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Paul W, General Manager at University Arms Hotel, responded to this review, November 18, 2012
Dear Ssatisfied

Thank you for your very good review and I will certainly pass on your complimentary comments on to Robert who is one of our chefs in R17.

Very nice to receive reviews such as this which is so motivational for the team.

Than you
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Norwich, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 15, 2012

Very well situated for colleges, shopping and Corn Exchange. The modern bit on the front of the hotel doesn't do it jusice when you arrive - take a look a the back from Parker's Piece and you get a better idea of what a characterful building it is.
Standard rooms are quite small but clean and comfy with free WiFi and good TV (all Sky Sports channels).
Staff are very efficient and helpful.
Don't even think about not having the rate with breakfast, as this is excellent and served in a stunning ballroom overlooking the Piece.

Room Tip: higher floors quieter - but you are in the city centre.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, November 18, 2012
Dear ChrisD

Very pleased you agree we have a nice hotel with a great location and helpful efficient staff

Our breakfasts are very good value for money if you take advantage of the bed and breakfast rate.

Your Room Tip is a good one as we are a hotel in a city centre location.

We hope to see you back in the hotel soon.
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Den Bosch, The Netherlands
Top Contributor
180 reviews 180 reviews
45 hotel reviews
Reviews in 76 cities Reviews in 76 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed November 12, 2012

The hotel is wonderfully located close to the town centre but I agree that it does look a little tired inside & needs some love. Nevertheless the staff were helpful & friendly, the breakfasts plentiful & the beds exceedingly comfortable. If I had to comment on the rooms I would say that my friend & I stayed at the back of the hotel & it was quiet but other friends had rooms on the front which were noisy, especially the ones overlooking Parkers Piece which seems to be the route for late night revelers! New double glazed windows maybe? We also found the lack of power outlets a bit frustrating in the room.

Room Tip: Rooms facing Parkers Piece have great views but are noisy at night, as are the rooms overlooking the...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, November 13, 2012
Dear TopsMa

Very pleased you found our staff friendly, helpful and our beds comfortable.

We agree that if you are light sleeper you might find the bedrooms at the back of the hotel quieter. We are in the centre of Cambride and their are occasions when we encounter noise problems from Parkers Piece.

Hopefully we have the opportunity of welcoming more guests from the Netherlands
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nottingham
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2012

Stayed here for 2 nights with my fiance and we really loved it. Hotel has lots of charm and character and we had a lovely view over the green at the back of the hotel. Hotel was in a fab location- been able to step out of the front door and have bars and restaurants on the doorstep and close to shops etc.

We just love Cambridge and if we got chance to go back for a weekend, we'd definitely consider this hotel.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, November 13, 2012
Dear cockails 25

Please you found our location a fabulous one.

Cambridge is certainly a beautiful city with a good selections of bars, restaurants and shops.

Very pleased to read that you would stay with us again and we look forward to welcoming you back.
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San Francisco
Top Contributor
67 reviews 67 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed November 11, 2012

You can't get much closer to Cambridge if you don't stay here. Everything in the university was within walking distance.

Reasons for the two star deduction:
1. No gym/fitness center. They do offer a discount at a location somewhere down the street (but how hard is it to throw a few treadmils in a room?)
2. Facilities a bit outdated. The elevator is one of those kinds that you have to slide the cage door yourself. There also seemed to be a constant dripping noise coming from my bathroom.

There were also a small set of two-three stairs that led up to my bed in my room. I thought that was a bit awkward.

I did like how they left Walker's cookies in your room everyday, however. Yum.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, November 12, 2012
Dear Alilu007

Thank you for your review, but sorry you felt it necessary to decult two stars for us not having a gym and a cage lift
The Health & Safety laws make it a bit more complicated than placing a few items of gym equipment in a room!

However we are hoping to be refurbished in 2013.
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Additional Information about University Arms Hotel

Address: Regent Street, Cambridge CB2 1AD, England
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
Price Range (Based on Average Rates): $
Hotel Class:4 star — University Arms Hotel 4*
Number of rooms: 119
Official Description (provided by the hotel):
In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full with character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more   less 
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Also Known As:
Hotel De Vere University Arms

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