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“Good Hotel Surprised at other Comments” 4 of 5 stars
Review of University Arms Hotel

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University Arms Hotel
4.0 of 5 Hotel   |   Regent Street, Cambridge CB2 1AD, England   |  
Hotel amenities
Ranked #22 of 34 hotels in Cambridge
Lanark, United Kingdom
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
9 helpful votes 9 helpful votes
“Good Hotel Surprised at other Comments”
4 of 5 stars Reviewed September 22, 2012

I stayed in this hotel for a night whilst on business. The staff were friendly and helpful without being obtrusive. The food was good. The room I had was clean, tidy and comfortable and the air conditionaing worked well. Some of the decor could do with improvement but as the hotel is up for sale this is understandable and did not detract from my stay. One issue, as some others have said, is the noise. But if you stay in a hotel on a main road in a university town you should pack ear plugs.

Room Tip: A room away from the main road would be quieter.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, September 27, 2012
Dear Iain S

Thank you for your positive review, pleased you enjoyed the food and found our staff friendly and helpful.
Being a hotel in the centre of a University city occasionally we do experience problems with noise, but guests can request a quiet room which does not face the main road or Parker Piece.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2012

It's a strange place, the University Arms. Architecturally it's a mish mash of eras, and a good walk alongside it on Parker's Piece enables the observer to pick out the various ill-advised enlargements added over the years.

Staff were fine, rooms are just dark and green, like the rest of the hotel. The best thing about the hotel is the ancient lift - it should belong in a museum - but it's great fun once you get the hang of it (well, as fun as a lift can be). My room was a bit tatty, but generally clean, and with a decent TV at least. Breakfast was ok.

Best thing about the hotel is the location. I didn't have a view, but the proximity to lovely central Cambridge is fantastic.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paul W, General Manager at University Arms Hotel, responded to this review, September 24, 2012
Dear Thewoose

The hotel over the last 178 years has had four extensions.
Pleased you found our staff fine, as they are ones greatest asset.
The lift was first built in 1927 and has been upgraded through the years.
As you say our central location is a major plus factor.
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Dudley, United Kingdom
Top Contributor
87 reviews 87 reviews
59 hotel reviews
Reviews in 44 cities Reviews in 44 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed September 16, 2012

Stayed here a few times before - I think the reviews are still up. But this time was the best for a long time. I got the room on a deal at £85 a night, which was itself a third of the price they were trying to charge during the summer.

I got upgraded on arrival to a room overlooking Parker's Piece. Service was quick and attentive. The hotel is always handy for everything in town, but this time I got a space in the underground car park. Parking can be a bit tricky here.

What some of the others say about the hotel needing a refurb is true, but that said, I thought the service and value aspect of this stay made up for that.

Room Tip: Ask for a room overlooking Parker's Piece.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paul W, General Manager at University Arms Hotel, responded to this review, September 17, 2012
Dear 339334

Pleased you were able to take advantage of the last minute accommodation offers and you enjoyed the level of service at the hotel.

Our central location is a great benefit if you wish to shop in the city or visit the colleges.
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Norwich
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 14, 2012

Having stayed at this hotel for business several times this year and been disappointed on each occasion, it was with some trepidation that I checked in this time. The improvements to my stay were numerous.
1. Check in was efficient and the receptionist was very friendly.
2. I was offered help with my bags
3. The room, whilst dated as are many of the rooms, overlooked the green, had a balcony and had robes, slippers and complimentary fruit and water.
4. The barman was knowledgeable and efficient, advising me on some unusual gins.
5. My morning alarm call happened this time and the paper arrived.
6. Most importantly all the staff seemed so much more attentive and professional.
Good job guys! Looking forward to my next visit.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, September 17, 2012
Dear Max2012Norwich

Thank you for your very positive review which is highly motivational for the teams who have been working hard on their training plans, pleased you have noticed the differance.

We look forward to welcoming you back to the hotel in the future.
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Wilmington, North Carolina
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 12, 2012

I stayed here for two weeks on a business trip, so I can't speak to the value of the room as I didn't choose or pay for the accommodation.
Positives:
- Staff were friendly and helpful with any queries
- Location is good
- The bed was comfortable with nice linens
- Grocery store is one block away
Negatives:
- Severely worn carpet, wallpaper, furnishings
- Distinct musty, old smell pervades the building
- Several mold / mildew spots in the bathroom
- No on-site gym facilities
- No ice machine or in-room fridge
- Wifi connection is spotty at best
- My room (118) faced Parker's Piece, which is apparently a cut-through for late-night revelers as they leave the bars on Regent Street... The windows are old and thin, so the only help I had was having the air conditioning unit fan on high speed.

Room Tip: Try to choose something not facing Parker's Piece or Regent Street, or maybe on an upper floor
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, September 14, 2012
Dear April E

Thank you for your review, pleased you found the staff friendly, helpful and most importantly you found the bed comfortable with nice bed linen.

We are hoping that when the hotel is sold that the new owners will refurbish the hotel.

Being in the centre of a University city there are occasions when there is noise at night.

We have checked the wifi connection and received a strong signel in the bedroom you occupied.
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Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 9, 2012 via mobile

As previous reviews have mentioned this hotel is a little frayed around the edges. But for what it lacks in contemporary chic it makes up for in character and most importantly the quality of service from the staff. ALL staff are really friendly, helpful and polite.

This hotel is clean and welcoming and like a comfy pair of slipper... Great to come home to after a lot of walking around this stunningly beautiful city.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, September 10, 2012
Dear MRGB1

Thank you for the very positive review, as a team we are delighted that you found us really friendly, helpful and polite.

Glad that you found the city stunnnigly beautiful.

We look forward to the opportunity of welcoming you back to the hotel.
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2012

I am not ususally given to writing a review and when I read somone complaining on Trip advisor I usually say to myself get a life! However I felt compelled to write about room 123 so that other people who may chose to stay at this hotel do not suffer the problems I did. I picked this Hotel having stayed in other De Vere hotels and had never previously been disappointed. I booked for the 25th Aug 2012 as I was going to the racing at nearby Newmarket. I arrived at 1230 parked up and checked in with no problems, the parking and the lift are already covered so I won't mention them. I was given room 123 and it looked ok if not a little dated on first inspection. I then went into the bathroom and was suprised to see there was a used spoon on the side, and there was also a price ticket stuck to the wall both presumably left by the previous occupant. As i was heading straight to the racing I wasn't to bothered, but it was then i noticed the shower head was leaking and making a dripping noise, i closed the door and went into the bedroom and i could still hear it. As I am a light sleeper i went down and reported it to reception, they told me it would be looked at. I returned that evening at 1815 and was surprised to see the shower head was still leaking. I went to back to reception to be told the shower needed a part and could not be fixed!. I asked to move room to be told the hotel was full and only had single rooms left, not ideal as my partner and I where there for an anversiary break. I asked to see the manager when i told him the problem he told me nothing could be done and i should fill the bath with towel's to catch the drip!! He did offer to ring around other hotels but as i had a table booked for dinner and it was race weekend it was hardly worth it. He then said he would knock 50% of the bill and sent up a bottle of wine. Whilst a kind gesture this did nothing to improve the situation and i had a sleepless night as i had to get up to change the towel's a couple of times. The room itself also had tiles coming away from the wall in the bathroom, the toilet flush handle was dodgy and the TV in the room was broken. Whilst this was bad enough I complained via e-mail on the De Vere group website on the 28th and was not acknowledged until I sent a second complaint on the 6th September. On this occasion the De Vere group and the University Arms hotels customer service fell well below the level of service I would expect. I am not saying don't stay at this hotel as the bar, dining room, breakfast and staff in general were first class. It is in a good location and handy for lots of local attractions, just don't stay in Room 123.

Room Tip: Do not stay in room 123
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at University Arms Hotel, responded to this review, September 12, 2012
Dear mark m
Disappointing to read your review after we had given you a 100% refund which included accommodation, breakfasts, parking, drinks in the bar and newspapers.
The valve in the bathroom wall did rupture and a replacement was not available as the plumbing suppliers are not open over the weekend.
The used spoon and price ticket in the bathroom left by the previous occupant was an oversight by the room attendant and we have dealt with this internally.
As the hotel was 100%full we did offer to move you to another hotel in the centre of Cambridge which you declined
I understand you did not receive a reply to your complaint to the De Vere Group directly, but normally a complaint is made to the hotel which did reply to you within 12 hours and you indicate you that a full refund of all of your expenses was an acceptable resolution.
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Additional Information about University Arms Hotel

Address: Regent Street, Cambridge CB2 1AD, England
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — University Arms Hotel 4*
Official Description (provided by the hotel):
In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full with character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more   less 
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Also Known As:
Hotel De Vere University Arms

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