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“excellent service, superb food, unbeliveable front desk service, thoughtful and sincere management professionals” 5 of 5 stars
Review of Cambridge City Hotel

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Cambridge City Hotel
4.0 of 5 Hotel   |   20 Downing Street, Cambridge CB2 3DT, England   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #6 of 34 Hotels in Cambridge
Edison, New Jersey
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“excellent service, superb food, unbeliveable front desk service, thoughtful and sincere management professionals”
5 of 5 stars Reviewed April 18, 2014

during my stay, I had an medical emergency. Ms. Angela Chapman, Manager, gust relations and ms. Nicole marsh, Front office manager, treated my situation, like a family member.Their intime assistance, guidance and thoughtful caring activity was unprecedented in a hotel environment. The professional response in this hotel is unparraled in my experience having stayed in major hotels all over the world. What makes this hotel unique and in a class by itself the caring and unbelievable response from all of the hotel professionals, in restuarant, and in every part of this unique hotel. I would positively recommend every one who might be visiting Cambridge to atleast stay once in this uniquie hotel and experience the kindness, warmth and care which the entire group shows towards hotel guests. Ms. Ambrose is unbelievably helpful in providing excellent assistance for reservations for this hotel.

Room Tip: all rooms with even numbers open up towards the inner hotel area which are safe from any street nois...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, May 12, 2014
Dear suraj m

A note of thanks for taking the time to post your feedback on your recent stay. We all sincerely hope you are now fully recovered. With thanks again for taking the time to post this feedback.
With kind regards - Angela Chapman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,078 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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English first
London, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 18, 2014

Stayed here for one night over Easter 2014. The location was excellent, right in the city centre (near the large John Lewis) and the service from the reception, concierge and the staff at breakfast was pleasant and friendly. Car parking (£18 per day) and a full choice of breakfast were included in the room rate. The rooms were compact, but comfortable (we had a family room with 2 Queen beds), and finished in a contemporary style, typical of many good business hotels. There was also a gym, but we didnt use it. Would definitely recommend the Cambridge City Hotel for a short break.

Room Tip: We had a room on the 4th floor, facing inwards, which was nice and quiet.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, May 12, 2014
Dear Liz S
Thank you for your time and comments on your stay here at the Cambridge City Hotel.All feedback whether it be good or bad is always shared with all the team here.Your recommendation to other travellers is really appreciated.
With thanks and kind regards - Angela Chapman - Guest Relations Manager
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Peterborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2014

the hotel was clean as were the rooms
the bed was very comfortable resulting in a good nights sleep
no overnight noise
the staff were very helpful and polite especially the breakfast room staff
awesome breakfast menu would def stay there again
thanks for a pleasant experience

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, September 24, 2014
Dear john b

Thank you for your feedback. Your comments are very much appreciated and were were pleased that you enjoyed your stay with us..

With kind regards - Angela Chapman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thame, United Kingdom
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 17, 2014

Perfect central location with easy valet parking at a good rate for Cambridge.
The staff were faultless and the main public areas clean and comfortable.
The restaurant food was all over seasoned (a group of 12 agreed on this).
My room was comfortable if a little out of date but the hotel is being refurbished at the moment so I think this will improve.

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, May 13, 2014
Dear lilacstranger
A note of thanks for your feedback. Delighted to read that you found the team, the room and facilities to your complete satisfaction. Our apologies for the over seasoning at the meal you had in the evening.
With thanks again for your time and feedback.
With kind regards - Angela Chapman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 16, 2014

Stayed here for one night on business and everything was fine. Friendly, helpful staff. Good room. Did not eat in in the evening, but breakfast was excellent. Good location for the centre of Cambridge. Parking provided, but at a very high price - felt a bit ripped off, especially as had to pay even more to leave it for a few extra hours.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, May 9, 2014
Dear Authoritis

A note of thanks for your feedback on your recent stay here at the Cambridge City Hotel. Your comments are duly noted. Thank you for your kind comments about our team.

I was pleased to read that you found everything satisfactory. You mention the car parking charge. These charges are comparable to other major city centre hotel car parking charges and to that of the alternative option for a guest in using a public car park in Cambridge we can be from £25.00++.

With thanks again for your time and feedback.

Kind regards - Angela Chapman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn, Estonia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2014

One of the best hotels in Cambridge! Ideal location in the city center with close proximity to historical and the modern parts of the town. Very nice rooms and breakfast. I found staff in particular, Darya to be easily approachable, friendly and helpful. We were pleasantly surprized by being given a free box of chocolates on our arrival for booking online! I would definetely recommend this hotel to everyone!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, May 9, 2014
Dear Maria M

A note of thank for your kind feedback on your recent stay. Your feedback is much appreciated. Thank you too, for recommending the Cambridge City Hotel.

With thanks again for your time and feedback.

Kind regards - Angela Chapman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, United Kingdom
1 review
5 of 5 stars Reviewed April 14, 2014

We visited the hotel for a long weekend exploring Cambridge. The hotel is perfectly placed; parked the car on Friday and didn't use it until we left today. Reception always helpful and very welcoming. Room was ready when we arrived at 12noon and our usual request for more coat hangers was dealt with immediately! Rooms are great, as mentioned elsewhere they are being refurbished but still perfectly acceptable. Breakfast is great and overall a super stay. And I use hotels every week and am not easily satisfied! This hotel is perfectly placed, absolutely everything is within walking distance. Thanks for looking after us.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, April 15, 2014
Dear Chris M

We noted that you are a seasoned traveller and stay in hotels on a weekly basis therefore, your feedback about our hotel, the team and breakfast is really appreciated.

Thank you for choosing to stay with us and we look forward to welcoming you back to Cambridge and the hotel when your travels next bring you this way.

Kind regards - Angela Chapman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cambridge City Hotel

Address: 20 Downing Street, Cambridge CB2 3DT, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cambridge
#6 Business Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cambridge City Hotel 4*
Number of rooms: 198
Official Description (provided by the hotel):
Cambridge City Hotel enjoys a prime location in the heart of the City Centre. Located within walking distance from Kings College and the many universities with easy access to Cambridge Business Park. Punting or Cycling offers the ideal way to view the city. Travel to Ely or historic market towns such as St Ives or Huntingdon. Newmarket Races hosts some of the racing calendars most prestigious racing programmes. Imperial War Museum at Duxford home of the World War II Museum, Concorde, and other famous planes such as Spitfire and Lancaster bomber. Cambridge City Hotel rooms and Suites are available at your request. High Speed Internet access and WiFi is offered in all bedrooms, meeting rooms and hotel s lounge. The Fitness Room offers Cardiovascular and muscle toning equipment, with a sauna also available. The Conference Centre has four well appointed meeting rooms ideal for business and social events. Altogether Cambridge is the Educated Choice. The Grand Arcade is an exciting new city centre retail development that brings a 21st Century Shopping experience to Cambridge. On-site Car Parking available at a charge of £22.00 Per night. ... more   less 
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Also Known As:
Crowne Plaza Cambridge
Crowne Plaza Hotel Cambridge

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