We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely hotel in great location” 4 of 5 stars
Review of Cambridge City Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Cambridge City Hotel to your Saves list
Cambridge City Hotel
4.0 of 5 Hotel   |   20 Downing Street, Cambridge CB2 3DT, England   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #6 of 34 Hotels in Cambridge
Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
“Lovely hotel in great location”
4 of 5 stars Reviewed October 3, 2013

I stayed at this hotel with my family for 1 night. The staff were very helpful. The room was very nice with enough room for four of us. The public areas of the hotel were very smart & we'll maintained. The breakfast was lovely with lots of choice my children loved the freshly made waffles. I used the hotel parking service which is expensive but as I used the car over the day & it was parked for me a couple of times I felt it was worth the money. I would definitely come back to this hotel again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, October 10, 2013
Dear Jacob1999

Thank you for your feedback on your recent stay here at the Cambridge City Hotel. Thank you too, for your kind comments about the standards and service that you received.

We would be delighted to welcome you back to the Cambridge City Hotel when your travels bring you next to Cambridge

Kind regards - Angela Chapman - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

960 reviews from our community

Traveler rating
    274
    381
    186
    82
    37
See reviews for
184
311
48
245
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
London, United Kingdom
Top Contributor
79 reviews 79 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 29, 2013

We were spending the weekend in Cambridge and chose this hotel. We were not disappointed. We took a bus from the railway station to the bus station and it was quite a short walk from there to the hotel. The hotel is a short walk from the Market Square and from Kings College Chapel . as well as other sights.
The breakfast was good, The room was large with a sofa and armchairs . The bathroom was fine and we slept well.
We also used the fitness suite, which had a good choice of exercise equipment.
The only minor problems were that we were not told until we asked that you have to have a separate key for the fitness suite which you have to change each day, and you have to fill in a fitness questionnaire, We also could not turn off the TV , when we tried to we got a message on the screen saying "no signal" so we had to switch it off at the wall.

Room Tip: ask to have one facing the atrium , not the street
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, October 1, 2013
Dear babarandclese te

Our thanks to you for taking the time to post your feedback on your recent stay. Your kind comments are noted and appreciated by the team.

Your comments on the gym key access card are taken on board and, I will discuss this with the Front Office Manager and Operations Manager. I have also noted your comments on the TV/Sky switch off procedure.

With our thanks again for your time.

Kind regards - Angela Chapman - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 28, 2013

Stayed in this hotel for a week. It is centrally located and close to most of the sight seeing places and also restaurants in Cambridge. Check-in and checkout was very quick although the staff does not seem to be aware of their own offer (complimentary wine bottle free at check-in time as mentioned in a magazine). Rooms are well maintained and pretty spacious. Staff is courteous and very helpful. I just loved the variety of dishes they had for breakfast. I have got free WiFi valid for a week (supposed to be 40 GBP) and I think it is because of corporate package deal. Hotel is on the expensive side though. They didn't have any loyalty points concept as such.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, October 1, 2013
1st October 2013

Dear rayalaj

Just a note of thanks for your feedback on the service and standards you received during your recent stay here at the Cambridge City Hotel.

The promotion on the bottle of wine begins today (1.10.113) as does complimentary Wi-fi for our in-house guests. Your feedback on the rooms, breakfast and our team are appreciated.

With thanks again for your time and feedback.

Kind regards - Angela Chapman - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
290 reviews 290 reviews
91 hotel reviews
Reviews in 174 cities Reviews in 174 cities
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed September 28, 2013

Although a small place its nice to be in the centre of the City which is exactly where this is. Decent rooms, good breakfast, helpful staff and value for money. No complaints and would certainly consider staying again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, October 1, 2013
Dear Sanjaya_Wijeyekoon

Thank you very much for your feedback on your recent stay. We really appreciate your comments and thank you too, for your time posting them on TripAdvisor.

Kind regards - Angela Chapman - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LITH, IL
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 27, 2013

Centrally located. Well maintained property with a wonderful restaurant. Room was poorly appointed with probably the most uncomfortable bed I've slept in in years. Desk chair was too wobbly to sit in. No mini bar (empty frig only) and the bar didn't have bottled soda to take away. Needs some help.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, October 1, 2013
Dear Pete P

Thank you for your comments on your recent stay here at the Cambridge City Hotel. Your comments are noted. My apologies for the short fall in the standards. Thank you though for your kind comments on our location, restaurant and, our team members.

Kind regards - Angela Chapman - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed September 26, 2013 via mobile

Stayed here for 1 night whilst visiting friends and exploring Cambridge. The hotel is well maintained and the staff are very friendly, efficient and helpful. The room was spacious, comfortable and cleaned to a very good standard. Breakfast in the Restaurant on the ground floor was lovely and not to be missed. I would definitely recommend this place and stay here again. Very good value for money.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, September 27, 2013
Dear Brian T

Thank you for your great feedback!

It is appreciated when a guest takes the time and effort to post their review, good or bad. Even more pleasing was to read that you enjoyed all aspects of the hotel as well as, our wonderful City.

With thanks again for your time and recommendation of the Cambridge City Hotel.

Kind regards - Angela Chapman - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Top Contributor
57 reviews 57 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 26, 2013


Great tv and full sky which was a great treat
Room service good quality
Staff very courteous
Hotel jaded and rooms clean but uninspiring
View from room was brick wall and lighting inadequate - dark with all lamps/lights on
Gym small and basic
Wifi okay (expensive if you pay for it - my firm got it with deal)
Location excellent

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review, September 27, 2013
Dear John T

Thank you for your feedback on your recent stay here at the Cambridge City Hotel. Your time and feedback are appreciated.

I was pleased to read that you liked the 40" flat screen TV and individual Sky boxes. Along with the room service quality and our courteous staff and not mention our great location.

As mentioned in replies to other guests, the hotel begins the bedroom/bathroom refurbishment in January 2014. This will include upgraded lighting. Before that work begins, we will be replacing the windows.

With our thanks again for your time and feedback.

Kind regards - Angela Chapman - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Cambridge City Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cambridge City Hotel

Address: 20 Downing Street, Cambridge CB2 3DT, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cambridge
#7 Business Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cambridge City Hotel 4*
Number of rooms: 198
Official Description (provided by the hotel):
Cambridge City Hotel enjoys a prime location in the heart of the City Centre. Located within walking distance from Kings College and the many universities with easy access to Cambridge Business Park. Punting or Cycling offers the ideal way to view the city. Travel to Ely or historic market towns such as St Ives or Huntingdon. Newmarket Races hosts some of the racing calendars most prestigious racing programmes. Imperial War Museum at Duxford home of the World War II Museum, Concorde, and other famous planes such as Spitfire and Lancaster bomber. Cambridge City Hotel rooms and Suites are available at your request. High Speed Internet access and WiFi is offered in all bedrooms, meeting rooms and hotel s lounge. The Fitness Room offers Cardiovascular and muscle toning equipment, with a sauna also available. The Conference Centre has four well appointed meeting rooms ideal for business and social events. Altogether Cambridge is the Educated Choice. The Grand Arcade is an exciting new city centre retail development that brings a 21st Century Shopping experience to Cambridge. On-site Car Parking available at a charge of £18.00 per night. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Orbitz, TravelClick, BookIt.com, Agoda, Despegar.com, EasyToBook, Odigeo, TripOnline SA and Tingo so you can book your Cambridge City Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Cambridge
Crowne Plaza Hotel Cambridge

Owners: What's your side of the story?

If you own or manage Cambridge City Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.