Upon arrival on our wedding night we were greeted by the night porter in a polo shirt with a scruffy appearance, despite this were super excited about spending the evening in the penthouse suite, which we had seen on the website and booked over the phone. To say we were disappointed was an understatement!! We were given a tiny room and not the penthouse suite that we had booked 2 months in advance. My new husband went down to sort things out and was told that our room had been given away and there was nothing they could do about it. He then spoke to the night manager on the phone who was for some reason not on site,who said he would consider giving us a discount in the morning. We were so distraught at the substandard way we were being treated we left immediately and will not be returning. Such a horrible way to end such a wonderful and special day.
- Official Description (provided by the hotel):
- The Varsity Hotel & Spa is located on the edge of the picturesque River Cam in the heart of Cambridge and just yards from St John's, Trinity and Magdalene College. The remaining Colleges are only a leisurely walk away and can be viewed from the hotel. Ideally situated for punting, shopping, sight-seeing and nightlife, The Varsity hotel guests are truly immersed in the culture and charm of Cambridge life from the moment they arrive. Valet parking available from 7 am to 10 pm ... more less
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- Also Known As:
- The Varsity Hotel And Spa
- The Varsity Hotel Cambridge