Hotel was spotless but we attempted to check in at 12.30 and we were told we could not check in before 3pm. Our rooms were ready but this is the policy. We were attending a funeral and needed to get rid of our bags and they refused to hold them. They offered us one of our rooms (we had a total of 4 rooms booked) to store the bags at a cost of £10.00. We simply had no choice but to pay this in order to have our bags stored. The room was fully guest ready. We had just travelled from Ireland to attend the funeral and the staff had no compassion. How can they charge £10 for the use of the room before 3pm when the room is already guest ready. This is a way of getting additional revenue and we think it is unfair and unjust. The security in the hotel is very good. Guests need a swipe card to get onto any floor, which is excellent, but we think the £10 charge is unfair. The double bed in each room was very comfortable but the rooms with single beds added in were camp beds and only suitable for children. They were very small and uncomfortable.
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- Also Known As:
- Travelodge High Wycombe Central Buckinghamshire