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Cadbury House Hotel Health Club & Spa: Traveler Reviews


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Traveler Reviews

82% Recommend
4.0 of 5 stars 59 reviews
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[ Date ] [ Rating ]
Just OK - decent hotel product but overall experience lacking

Cadbury House Hotel Health Club & Spa

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3 of 5 stars
Hotel_Clara 2 contributions
Cheshire
Jul 16, 2009 | Trip type: Family New

My family, my husband 2 year old son and I, stayed here en route from the North West to our holiday home in Cornwall. The physical hotel product is lovely - contemporary bedrooms & bathrooms, bit on small side, in fact our Premier Inn room recently was signifanctly larger, but clean and well maintained. We used the pool at the separate leisure/spa centre and ate our main meal in the lounge above - great food & good value for money. The original room we were allocated was above the bar and outside bar seating area and in the afternoon the noise from that area was already audible in the room, I requested to be moved to another room. I was, although my request was clearly irriatating to the reception team who repeatedly told me they were full the following evening and this was difficult - given I had booked the room stating we were bringing a young child some consideration and foresight in the room allocation could have avoided the need for me to request a room change! The reception team I encountered were young, inexperienced, verging on surly at times which definately ngeatively impacted our experience. The hotel is very much a wedding venue and throughout my one night stay was repeatedly asked "are you with the wedding party?" and very much felt directed and shunted to secondary areas for breakfast, dining etc. The Friday night we stayed there was an 80's party night was being held and whilst the noise of the event didn't impact us directly the noise of guests returning late to rooms did. Overall the actual hotel product looks great but the experience is very average/lacking as a result of the staff and service focus on weddings and events. As a result it made me as an independent guest at the hotel feel very much a second class citizen.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35_49
  • Member since yesterday
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $143 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Not as expected :-(

Cadbury House Hotel Health Club & Spa

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3 of 5 stars
BirminghamT1000 1 contribution
Birmingham
Jul 6, 2009 | Trip type: Couples

I booked this as a weekend break for myself and my girlfriend. Upon arrival we were told our room had been given to someone else as they had a small child and didn't want to be above the bar. After complaining reception were very understanding and moved us as we didn't want to be above the bar with 2 weddings on that weekend either. Due to this we were also called in advance to tell us the restaurant would be closed for evening meals on the saturday. Instead we ate upstairs in the spa - lovely food and much more reasonable than the hotel although breakfast provided in the restaurant of a morning was lovely.
The spa facilites were good, lovely pool and plenty of amenities.
Just be sure to check if there are weddings on when you book. Not only was the restaurant closed as mentioned but we also had to put up with teenagers running up and down the corridors until 11:00pm screaming and atrocious trance music from the wedding downstairs until midnight!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 06, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $143 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
great staff overcome a few negatives

Cadbury House Hotel Health Club & Spa

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5 of 5 stars
BristolSimon70 20 contributions
Bristol
Jun 28, 2009 | Trip type: Family
1/1 found this review helpful

We've been to this is hotel several times before as the hotel has an excellent programme of evening events. Normally, as we only live a few miles away we don't stay over. This time we were attending the midsummer ball with in-laws so we decided to book a couple of rooms for the night.

The only available rooms were executive ones. It seems the only difference between executive rooms and standard rooms are better toiletries and a view over the hotel grounds.

When we arrived we wanted a drink and something to eat. There was a wedding taking place in the restaurant which meant no access to the bar. Reception staff said we could get a drink from the bar at the health club. This is located in a separate building across the car park. Service here was excellent and the food was good.

The bedrooms are standard (smallish) size for a modern hotel but are stylishly decorated and finished. The bathroom has been particularly was particularly good with an excellent shower and deep bath. The air conditioning worked really well and the tea and coffee tray had a good range of drinks, not just the usual freeze dried coffee and standard tea bag. Also there was a free in room safe. Another nice touch was a huge ornate full length mirror, a wall mounted plasma TV and some "interesting" artwork - see my pictures!

Although the room was generally clean, I did notice that the small strip of carpet between the end of the desk and the wall was filthy. Also there was a sticky stain on the floor which I only noticed while walking around in bare feet. The rooms also lack clothes hanging space. There is a built in wardrobe hidden behind the bed and although this saves space it also contains an ironing board and iron. This leaves little room much else. Having said that, I do like an ironing board in a hotel room.

The only other thing to be aware of is that as said before, there was a wedding taking place in the hotel restaurant. Our room was directly above the restaurant. During our evening entertainment I had to return to our room for something. There was obviously a disco taking place in the room below and it was very loud (there would have been no chance of sleep in the room). This was at about 11pm but by the time we returned to our room at 1.15am everything was quiet. I assume the hotel allocates rooms above these functions to guests attending those functions.

Those couple of negatives might have knocked my overall score for the hotel down a point or two but where the hotel excels is service. The midsummer ball we attended was exceptionally well organised with fantastic food and entertainment. Every member of staff we came in contact with was friendly and helpful. Breakfast followed a similar theme. Although it was very busy, staff calmly replenished the well cooked breakfast items and cleaned tables without fuss or delay.

Overall this becomes one of my favourite hotels.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $143 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Stylish and Good Value for Money

Cadbury House Hotel Health Club & Spa

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5 of 5 stars
sneiderKoln 2 contributions
Koln
Jun 18, 2009 | Trip type: Couples
1/1 found this review helpful

This is one of the finest hotels I have stayed at, as the staff are really friendly, the food great and the beer cold......

We arrived for a three night stay and had the break we needed and found this hotel to be everything that we wanted, it is very stylish yet sensibly priced (We paid £99 B&B per night). On each night we eat in the restaurant and listened to the resident pianist and had a great time.

My Wife tried the Spa, which she says is one of the best Spa's she has been too... Me... I watched the sports in the lounge bar and made friends with lots of locals.

We will definately be back...

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since June 18, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $143 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pleasant stay - top quality gym facilities!

Cadbury House Hotel Health Club & Spa

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4 of 5 stars
Nicola34 5 contributions
Kent
Jun 16, 2009 | Trip type: Couples
1/1 found this review helpful

We stayed here for 3 nights at the beginning of June - the hotel is very modern and trendy. However, we were a little disappointed with our room - the hotel wasn't anywhere near full capacity but we were given the smallest room with no windows, only loft windows, which was a real shame as the views are so beautiful. The decor was very modern which I really liked, but there was no proper wardrobe space, so if you are staying for more than a few days you have nowhere to put your clothes! also there is a massive great mirror which was fab, but no plug sockets, so no good for drying your hair!. Maid service was excellent.

Breakfast was great, a wide selection of everything, food really fresh and good quality.

Best of all was the gym, it is probably one of the best gyms I have ever been to! the machines were all new state of the art, you are given a token when you use the facilities which keeps a record of everything you do.

I didn't get to have any spa treatments as it was fully booked, but probably just aswell as the prices were extortionate!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since August 09, 2004
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $143 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Cadbury House Hotel Health Club & Spa Address

Frost Hill, Bristol BS49 5AD, England