Me and my partner booked in for a week for a romantic getaway. Check in was at 3 but we arrived at 4.Not expecting anyone in the room.On arrival into apartment, there was still a cleaner inside. We waited 30mins for him to finish up before we could unpack, we felt slightly uncomfortable. Not a great start to our relaxing break. Secondly the room had not been properly ventilated, a foul curry smell lingered throughout the apartment.
The floor in the living room had not been cleaned. The remotes were filthy with food stains. Cultlery was absolutley filthy. We spent most of the evening cleaning up instead of relaxing. On notifying the apartment agency about the filth we were told somebody who had been staying there for 3 months had only just moved out, which is why the apartment may have not had a thorough clean!!! What an excuse! NOT OUR FAULT, THEY SHOULD NOT CHECK PEOPLE IN IF THE APARTMENT HAS NOT HAD A THOROUGH CLEAN. They did offer for someone to come and clean the apartment the next day but it was a little too late.We didnt want someone in the apartment ,with our belongings whilst we were away. Well and truelly put off!!
- Official Description (provided by the hotel):
- Our Finzels Reach serviced apartments are located right in the heart of the city centre. Within walking distance of Temple Meads train station, the Bristol Hippodrome and Cabot Circus; there is no more ideal location from which to explore Bristol.Our apartments are part of a brand new development of luxury apartments with a high end finish and everything you need from a base to explore the city. ... more less
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