From the outside this hotel is very sweet. Upon entry one discovers it is a pub with lounge downstairs and rooms upstairs...more akin to an inn. The pub itself is as good as pubs go, however it is the hotel rooms that make this hotel outstanding, along with excellent customer service from the staff. Adam, one of the staff, insisted on carrying luggage to the room and offered a brief explanation on sound proofing and the recent refurbishment of the rooms.
Beautifully tiled bathrooms with all the little extras [including cloths!!!]. Absolute luxury and so exquisite.
If there was one thing I could suggest to make this hotel a cut above the rest [as all the extras provided are over and above what other hotels, including The Crowne Plaza, provide] is a hair drier! This is something all other hotels provide and when one is travelling light a hair drier would be lovely.
Overall I would highly recommend this hotel for the customer service alone. My boss and other colleagues were staying in the hotel the same night as I, and my boss got lost trying to find the hotel. I explained this to Adam, who promptly called my boss and guided him to the hotel. Over and above the call of duty! Thank you Adam for making my stay at 'The Welly', as I believe the locals call it, the most pleasant experience I've ever had in a hotel, bar none.
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