Excellent value at promotion or late rates: some fatal flaws on this visit, so we can only be average/neutral.
We love the contemporary feel of this “3 star” / “4 star” hotel, the staff and the excellent breakfast.
Would we visit again? Absolutely – when the doors are fixed / hushed, the building work next door ends & the City Bar has a well ventilated no smoking section.
We would not pay rack prices for this hotel and we would find it difficult to entertain for business in the City Bar. There is more info in the Bristol TA Forum.
This hotel rates itself as "4 star" and the accommodation standards they used are not yet available to us. However, the AA has awarded 3 stars [74%]. Enjoy England (The official site for English tourism): 3 stars. If we had booked only one night we would not have returned: the first night [26th August] was the worst and totally unacceptable. However, the next two nights were good and then excellent!
We select four key issues 1] Noise, 2] Smoking and environmental policy, 3] Channel 20: UK “Playboy”, 4] Security / safety. These four issues are “our” fatal flaws in the hotel’s quality standard in relation with a “4 star rating”.
There are many truths about this hotel's star rating! If we judge it by a 3 star standard it is excellent bar the fatal flaws. If we judge it to 4 star standards it is found wanting in some respects and excels in others. Excellent overall at the hotel was the breakfast in all respects. We encountered none of the comments made previously about breakfast except the issue of the cornflakes. We both found the twin beds very good. However, the “twin” beds are placed next to each other with no gap between. On one side there is a space of only about 20cm and this may not be what you expect from a “twin” room. Housekeeping in the bedroom was very good overall. The absence of some room features means that, for us, this is not a 4 star style room. We did not eat any of the "City Temptations". Oddly it seems that the customer is expected to inform the hotel if any one of the 8 items is missing on arrival immediately or they will be charged for it. We read that 3 days later! Before we rant about specific noise issues it must be pointed out that the hotel is in a quieter location in town than some others more close to the centre. Harbourside and up to Broadmead can get noisy and rowdy on Friday and Saturday evenings. Noise: Stay away from the central and southern rooms. There is a well publicised claim: “high-level sound proofing”. This appears to be about the bedrooms and bedroom facilities. It does not say “soundproof” or “soundproofed”: the verb “soundproofing” is used and therefore it is ambiguous – maybe “towards” it? The sources of noise were multiple, complex and cumulative: mostly they are sporadic, impact noise.1] noise made by the opening closing of the bedroom doors by guests – they close with a load click, clack, slam. If you are unlucky, like us, to be placed near a group or party who shuttle between their allocated rooms you may get no sleep until the doors in the long corridor cease opening and closing. 2] The second source of noise was guest urination and movement of furniture from room 306 above. We did not hear any noise from the entertainment systems. 3] Another source of noise was the collection of rubbish and the delivery of supplies. This can also be combined with taxis waiting, collecting and departing. 4] We also established that the security guard patrols the hotel corridor regularly at night using the emergency fire escape to access the corridor. This activity explains the loud clumping noise I heard periodically – staff need to open and close doors quietly! 5] The door that opens and closes from the lift lobby to the corridor is also very loud and not hushed adequately. Avoid rooms at the centre of the hotel near this door that is in regular use - I can hear it late at night when the corridor is quiet from my “sound proofing” room 206. 6] We were not warned at anytime about the building works on a site adjacent to the hotel and a few metres from our room. The contractors start work early and the hotel needs them to pay and clean the windows! Avoid rooms 106, 206, 306 in particular and anything in the centre or south of the hotel until all these matters are improved or resolved. The Bathroom: Excellent. The City Bar: From conversations with hotel management it appears that this is a smoking bar and that there is no non-smoking provision in the City Bar beyond moving an ashtray off a table! On the first evening of our visit the ventilation in the city bar appeared to fail with the air getting hazy with smoke. We had to leave at midnight and we understand the engineer was called. However, the bar was full with smoking customers and if you are a smoker allocated one of the non smoking rooms you will find this to be the only other practical place to sit, relax and smoke. If you are a non smoker you might check to see if the ventilation is working before drinking here. Channel 20: Free porn channel, UK “Playboy”, if you, or your child, flicks though to channel 20 porn will be displayed at some times. We cannot confirm if this is available before 9pm or not. There is no warning visually or mechanically on the TV. TV info is buried towards the back of the room information manual and unlikely to be read. Safety / Security: The issue with noise from the fire escapes lead us to notice that there are no security cameras on accommodation floors - that we could see. However, this lack of intrusion might find favour with some hotel users and be a possible advantage for them. The cornflakes: The controversy about the cornflakes! The menu states “Kellogg’s cereals”. It does not directly say that the cornflakes are “Kellogg’s”. However, you can decide for yourself if the customer should be forgiven for thinking that his/her breakfast cornflakes should be from Kellogg’s! However, Miki does not like Kellogg’s and preferred whatever these were! Hence we rated this an excellent breakfast! If you have a “compliant” we suggest you ignore the “feedback” form which seems to be overly prestructured and marketing inspired and simply contact/write to the hotel manager. There is no proper space on the feedback form to write a complaint anyway. Representing the hotel as "four star" needs some explanation or explicit criteria of the standards used whether they are in house or otherwise. Warning: beware the £3 tray charge for deliveries to your room! Jerry & Miki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.