This place used to be the MINT Hotel....I wish it still was. The restaurant used to be excellent and there was ample free car parking and the rooms were reasonably priced. My company booked me into this place again and I discovered that it has fallen into the hands of Hilton. Oh dear. To be fair, the staff were very polite and helpful so no criticism of them at all. However, what was an excellent hotel has sunk into expensive mediocrity since Hilton took over. Hilton is a tired brand which runs tired hotels, fails to invest in them, takes too much of your money and delivers very little. The walls are marked, the carpets stained by what looks like bleach.
Check in took far too long (as did checkout), the decor looks tired now (it didn't when I stayed here last year when it was the MINT), they charge £10 to park there when it used to be free, the restaurant has changed from an excellent eatery into an expensive and poor quality experience. I ordered pork, apple and black pudding (at £14). It was served on a huge plate but the portion was tiny: 2 mouthfuls, and dry and overcooked at that. It wasn't black pudding, it was white pudding. Hilton serves wine in thimbles, not glasses although they charge as if you've ordered a 250ml glass. Sorry, but I felt seriously ripped off. Breakfast is the usual cereal and full English: boring, boring, boring (and expensive). For £14 I'd expect some imagination and variety. You'd get better value from a Premier Inn, and for a lot less money than I had to pay.
The rooms are small: no change there, but they are now far too expensive. The Hotel du Vin is not far away, not much more expensive and infinitely better. Hiltons always disappoint me. I won't be back. I have a choice.
Try a different hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to offer your feedback following your stay with us. As mentioned in my earlier message to you we here at Hilton Garden Inn, Bristol City Centre have used your constructive feedback during a training session and we do look forward to welcoming you back to our hotel so you can see the results of this training.
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Once again please accept my most sincere apologies for the experience you received. Please accept my personal reassurances that this has been treated in a serious manner.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.