There's a lot of good things to be said about this hotel. The food in the Racks Restaurant was very good value, and tasty. In the room there was fresh fruit, ground coffee and loose tea as well as the instant packet stuff and, if you asked for it, fresh milk. But it looked as though the hotel had recently been taken over after being neglected for years (I don't know if this is the case, just the impression it gave); the décor was very 1970s with lots of varnished wood and much of the paintwork was yellow with age and chipped and bashed about a bit. That didn't really bother me as it was clean and tidy, the size of my room was fine - not huge but perfectly reasonable - and I was in a side room where there was no traffic noise, so I was able to have the window open all night. But I had to put a spare pillow at the base of the door because the gap underneath was so big a lot of light come through. And the bed was very hard and uncomfortable - something that could be solved by a good mattress topper. In other words in needs a lot of updating and general refurbishment to make it a really good hotel. My biggest complaint, however, is that owing to road works by the Water Board, the water had been cut off. This meant that in the evening I only had hot water, but even worse in the morning I only had cold water in the hand basin and my shower didn't work at all. I had a wash by boiling the kettle, filling the basin with hot water and using the spare hand towel as a flannel to sponge myself down, but I couldn't wash my hair. I know the hotel was not to blame for the water problem but they could have done a lot more to keep the guests informed about what was happening (a note slipped under the door for example) and at least tried to put something in place to make things work better. Instead it felt as if they were trying to ignore it and only apologised if a guest complained, and then passed the buck. It may not have been their fault, but it was their problem and they did nothing to try to solve it. This was a great shame as potentially it could have been an enjoyable stay. Could do better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am glad you enjoyed our on site restaurant and hope you made use of the 15% discount offered to guests of the hotel. I am pleased also that you found the room well appointed and comfortable.
I would like to apologise for the problems with water during your stay. After telling us the water supply would be cut off early hours of Tuesday morning for around 15 minutes, which would not have affected guests, Bristol water then started works later than planned and made multiple errors leading to intermittent water supply for Tuesday and Wednesday. We were told mixed stories from Bristol Water as to what the issue was and when it would be solved meaning we tried our best to keep guests updated but it was not always easy. I was liasing constantly with the water supplier and external contractors were also brought in to try to solve the problem.
I am very sorry that your stay was affected in this way but hope that you do now feel that we were trying to address the problem and it will not be an issue again in the future. If you are returning to Bristol please do contact me directly and I can offer you a discounted rate on one of our recently refurbished rooms.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.